I actually like my current job.  There are many appealing things about it.  Appealing to me, because I like to work weekends and have weekdays off, and I’d rather work four days at 10 hours each than five days at 8 hours each.
But working holiday weekends is a bitch.
Memorial Day weekend isn’t as bad as, say, Christmas, but it has it’s moments.
We had the lady who showed up, said she had gotten her shoes fixed X days ago “with the other gal” who works the kiosk and now her shows were broken again.  Well, I didn’t see any sign they had ever been repaired before.  That’s not definitive, sometimes you can make a perfect repair, but it’s a bit unlikely given the strap repair on sandals she said was done.  So I asked her if she had a receipt.
Man, you would have thought I was asking for a kidney!
Because, you know, the other lady knew her and she’s a customer and we were supposed to fix her shoes and who keeps receipts just look her up on our customer database…
OK, this is an issue we have with some people.  Shoe repair is not high-tech.  I mean, hell, our industrial sewing machine pre-dates electrification.  *We don’t have a computer database.
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No, we don’t laboriously write your info on our cardboard tickets then later type it into a computer.  It’s just the paper/cardboard.  No, we don’t actually keep our customer’s information like phone number and what sort of shoe and what sort of repair.  We have no reason to do this.  Yet people are furious that we don’t 1) instantly recognize every single one of our 1,239,463 customers no matter how long it’s been since they were last in our shop and 2) we don’t have this massive customer database.
Don’t get me started on the folks who get upset we can’t e-mail them (no internet connection at work) or pay with their smart phone.
Then there is White Golf Shoe Guy.  He comes in with these white golf shoes (duh!) and wants them stretched.  First he’s upset we actually want to keep it on the stretcher for more than 10 minutes (after regaling me stories of how other places don’t stretch 'em enough, but hey, they do 'em in 5 minutes!).  I told him we get better results keeping them on for several hours.  He can have them back instantly, but we won’t guarantee results with that.  OK, he’ll leave 'em overnight.  Comes back.  First, he is pissed that we don’t have some sort of mechanical, electrically powered device for doing this.  Huh.  Well, sir, here are your shoes, try them on, make sure everything is OK.  So he does, walks around a bit, says everything is OK.  I offered him a bag because, ya know, the shoes are white and new and white.  No, no, he’ll just carry them out.
OK, great, on to next thing.
He comes back four hours later, with his mother, bitching we’ve “ruined” his shoes.  I said “what?  What’s wrong?”  They’re stained/smudged/wrecked/scuffed/whatever.  I look.  I said “point this out.”  He says what are you, blind? and jabs his finger as this little, teeny-weeny smear of dust.  Then a smudge of white of all things on a piece of colored trim.  Ruined!  The shoes are ruined!  They were new, pristine, and now they’re ruined and it’s all your fault!
A quick application of shoe cleaner takes care of all of it.  There, clean.
Not good enough.  Now he wants his money back for the shoe stretch.  I said no, you wanted your shoes stretched, it was done, you said they were fine when you picked them up.  No, I said, you are not getting a refund.  Nor are we going to “compensate” him for dust on his precious white shoes!  He looms over me (he’s easily a foot taller) and says I WILL pay him for these shoes.  I looked him in the eye and said no, we will not.
He stomps off in a huff, saying he’ll complain to the manager and I’ll be fired and there’s the better business bureau…
>sigh<
Called the owner of the shop and explained my side of the story, said don’t be surprised if she gets a phone call.  She said thanks for the heads up and, by the way, sandal lady already called her.  Called her?  How did she get the owner’s cell phone number?  I certainly didn’t give it to her.  Apparently, one my my co-worker’s at the other store gave it out - she does seem to have trouble understanding that you do NOT give out employee/owner personal phone numbers to customers.
Yeah, that’s another one - about once a week I have some huffy complainer demanding that I either hand over the contact information for my co-workers - what?  You don’t have your employee’s phone numbers?  No, I’m not the owner, why would I need that?    There’s also the demand for the home phone and address of the owners.  No, you’re not getting that.  You’re not entitled to that.
Invariably, they follow up with “You can’t contact them?  What if there’s an emergency?  What if the building is on fire?”  What fucking stupid people - if there’s a fire I’m calling 911 because that’s how we get the fire department out here, calling the owner in that case doesn’t do shit to solve the problem.
But no, I’m not giving you anyone’s home phone number and address.  Just is not happening.