So, I clocked in at work last night, and received my assignment for the tour, cover side 2 of the APPS and both flats sorters. This is a running tour (as opposed to a maintenance tour), so it’s important that I keep the equipment RUNNING and processing mail.
About forty-five minutes into the shift, I get a call to fix a flat sorter. One of the three feeder consoles keeps jamming right at the entrance to the aperture for the FICS camera (takes a picture of the mailpiece, and decides whether to read the barcode and distribute it, or label the mailpiece and sent a picture of it to Salt Lake City for remote encoding. Not really important for the purposes of this gripe).
All the photoeyes are functioning properly. All of the belts, and motors operate properly, although there’s a little question about a clutch assembly. I determined that if I get all the belts running before I start feeding the mail, it’s more likely to successfully feed the entire stack. Then I notice that a large roller whose purpose is to keep taller mailpieces from flopping over as they pass in front of the aperture is NOT rolling. It’s not making contact with anything at all. This is not a good thing. I press my hand against the roller, and it TIPS OVER.
Oh, joy. The long pin that provides the swivel point for the roller has sheared off (because the lower part of the assembly is anchored with a return spring, it’s able to just sit on top of its stub). I don’t normally have to delve into the online service manual (running tour, remember? not that many catastrophic failures), but I roll up my sleeves and head over to the computer to see if I can hunt down the right part.
Well, the computer is always on, and there are usually several browser windows open, so at least I don’t have to boot it up, just open the handbook for the sorter, find the parts section, and then try to find the one drawing out of about six hundred that has this assembly. But what’s THIS? The top browser is ALREADY showing the exact subassembly that has the broken pin! There’s no stock number for the pin itself, but there is for the subassembly that contains the pin, so I might be able to replace that. Parts Issue doesn’t have one in stock, but there’s one thing left to try: the subassembly is part of a LARGER subassembly that we DO have on hand.
I picked up the part, fetched my tools, and had the assembly replaced and tested half an hour later.
But TOUR THREE dude, WTF? You KNEW that this part was broken! You KNEW what had to be replaced to restore full function! I don’t have a single problem with the fact that you didn’t feel you had time to complete the repair before your tour ended. But you didn’t even write anything about it in the log book! You didn’t call in a passdown! You could have saved me half an hour of troubleshooting (on a RUNNING tour), and saved the clerks half an hour of down time on the feeder console!
Seriously, WTF?