What is it about SPSS and IT departments?
At my last job, I was using SPSS on a regular basis for data analysis. Then during our move to another office space we were given new computers, and IT reinstalled all of our software, except SPSS. When I made a formal request to have it reinstalled, I was told that was not possible “because our contract only allowed unlimited licenses for one specific department.” When I asked why that hadn’t been mentioned the last time I’d asked for an installation, I got a lot of runaround and doubletalk, which troubled me because I’d had a good working relationship with IT, and I’d never been stonewalled like that before. Since our department needed my analysis, the issue quickly reached VP level, and he was referred to our legal department. Lo and behold, our attorney was baffled as to why IT would say that–our contract said nothing about licenses being limited to one department, because it was a company-wide contract. And yet, despite direct orders from the attorney, IT still refused to reinstall SPSS on my machine. For over a year, I had to physically go over to the “favored department” and run my analyses there. That wasn’t totally a bad thing, because I learned some things from their analysts, but it meant I had to be out of our department for an hour or two at a time, which did cause problems in our office.
Now to the new place. I found out that SPSS was considered a “zero-cost” program, meaning you could apply to have it installed at no cost to your budget line. Great, I thought, and I put in an order to have it installed. The first problem came when I got an angry e-mail back from IT complaining I hadn’t included a payment form. I e-mailed back saying, SPSS is zero-cost, there are no payment forms needed. Within a minute there was a call. No, you’re wrong, SPSS 21 costs your line $50. But I ordered SPSS 20, I replied. Grumble, grumble, click. Just three short weeks later, an IT worker showed up to install SPSS 20 on my machine.
End of the line? Of course not. Two days later another IT worker showed up, bearing a new computer. Apparently I’d run into the budget director a few weeks before and mentioned that I had a sluggish laptop that was breaking down, and our budget director, showing a generosity previously unheard of in her field, ordered me a new top-of-the-line machine. The IT worker set up the new rig, and it was great–ran everything fast, nothing crashed anymore. But SPSS was gone. So I sent in another form, explaining that I’d gotten a new machine and I needed to have SPSS 20 reinstalled. I heard nothing for two weeks, then got an angry e-mail back from IT asking why I’d asked to have software I’d already ordered reinstalled. I tried as patiently as I could to explain that IT had given me a new computer, and that they had not transferred over SPSS from the old machine. I heard nothing for two weeks. Finally I mentioned to our department IT rep what was going on. He said, yeah, they take a long time to get things done. I mentioned it had been a month now. He kind of blanched and said he’d make a phone call immediately.
This Thursday he asked me “Did they call you?” Nope. “They were supposed to call on Tuesday. They’re going to call you today or tomorrow, I guarantee.” As expected, no call or e-mail appeared. I’m going to be meeting with the Senior VP on another matter on Monday. He’s expecting me to start working on a data analysis project for him and the CEO of the company over the next two weeks. I wouldn’t want to be IT right now, let’s just say that.