One of the first things I tell new team members, whether they be outside or internal hires, is to not filter their email.
“I know we get a lot of email, and it can be really overwhelming, and it’s very tempting to set up a bunch of filters to get it under control. I strongly encourage you not to do this, or at least hold off until you’ve been here a few months. The reason is it can take you a while to learn the language of this work. You might set up a filter using certain keywords and not realize you’re blocking important emails. Also, filters mean you take longer to see emails, and that’s not good.”
Of course, EVERYFUCKINGBODY promptly decides they know better than me and sets up a shit ton of breathtakingly stupid filters.
Current Dumbshit somehow configured things so that he only sees emails from clients he’s dealt with before. Everything else disappears into the ether. So if someone he personally has not exchanged emails with sends him something, he does not see it. Being only 3 months in, this happens a lot.
Me: Did you see [new-to-him client]'s email?
DS: Who…?
Me: Sent at 1:29pm, about the Potato project. You should answer, it’s been 3 hours.
DS: I don’t know who that is. (scroll scroll scroll through several folders)
…
(still searching)
He also set up filters to route emails from clients to folders outside his inbox, into folders with the name of the sender. Rather than have one inbox where he can see all 8 clients’ emails, he now has 8 separate folders that of course he does not regularly check.
Yesterday, a client emailed early in the morning asking for a file ETA. He didn’t see it. Client emailed again early afternoon, asking why no one was responding.
Me: [Dumbshit], did you see Client’s email?
DS: Client…? (he starts digging through his folders)
Me: Yes, she asked for an ETA. [Our boss] answered her already, but I want to be sure you saw it.
DS: (silence, still looking)
Me: Why didn’t you see it? Is it filtered out? Are you checking your folders–
DS: (irritatedly) YEAH! I TOTALLY CHECK MY FOLDERS, GEEK.
…
(still searching)