I’ve had far less frustrating days at work, and the really annoying thing is that, for the most part, there’s no person to be angry at. It’s just the luck of the draw.
I think I mentioned, a few pages ago, that the company I work for had been purchased. They are now moving our laptops to the new domain, and for some reason this involved taking it away from us for at least two hours. (I’m sure there’s a good reason for it, but I don’t speak network very well.)
I scheduled my migration for their first available slot this morning, because I knew I had a full day on my plate. The migration is supposed to take about 2 hours. I took the laptop in at 9. By 11:30, when I went to lunch, I hadn’t been called to get the laptop.
“Hmmm,” sez I.
So after lunch I swing by the room, and my laptop is ready. Yay!
I take it upstairs, plug it in and …
it completely fails to boot to the OS. I don’t even get a BSOD, I keep getting a system needs repair message (I forget the exact wording). Help says that this sort of thing sometimes happens when you change domains and to try canceling, which the system would not allow. Then they suggested I power cycle it with about a 5-second pause. I wait about 15, for good measure, and power-up.
Still wants to repair the system. A couple more power cycles and no changes, I have Help put in a ticket and take it back down to the migration room, since I know all the onsite people are there and may not see a ticket any time soon.
We do various things for about an hour or so, managing to get into the OS (finally) and then trying to run a system scan, which won’t because we have a system REPAIR in progress. Oy.
Finally, they roll the system back to last known good, confirm that the migration appeared to have taken (this is when I find out that the software that is supposed to back up the files every day has not done so since mid-September, and the original migration took so long because the tech was making sure that was done first, yay! smart techs, boo! bloody software) and they send me off again.
I get back to my desk, plug everything in, and start trying to log in to the things I need access to.
Uh, oh. The computer is NOT seeing any networks. At all. Not even when the cable is plugged directly into the laptop instead of the docking station.
Back I go to the migration room (after putting in another ticket). This time it’s about half an hour, and the diagnosis is that some of the drivers got hosed during the migration or reboots, and the fastest fix at this point it to reimage it. Meantime, they can give me a loaner, find an equivalent laptop and set it up, and this one will be available for yanking things off of if the file backup wasn’t as good as we hoped.
I finally started working on something at about 3:30. That needed to be out today. Only to realize that my boss, who has to approve the document before it goes out, hasn’t because he was supposed to go over some things today but he is, apparently, TRAVELING today which no one was aware of …
So I send an email asking about it, and he suggests our customer service engineer (a very bright guy) look things over. Except he’s gone home for the day already and he generally doesn’t log in from home at night because small childers and hey, there’s a life outside of work, you know? I decide to take the loaner home so I can check in, just in case … and realize before leaving the building that since our company now uses two-factor authorization and the loaner isn’t set up for VPNing (or at least not for the 2-factor which requires a small application to run on the desktop and it’s only good for one piece of equipment so putting it on a loaner is just not going to happen because it’s already set up on the original ) there’s no point to that.
I got home about 8 p.m. <sigh>
Here’s hoping tomorrow is a considerably less frustrating and a lot more productive.