When we moved in to this lovely place in August we had no idea what lay ahead. The elevator didn’t work, which sucked for my then 6 months pregnant wife, but the manager assured us that it would be fixed very soon. And for the most part it was, but it has never been what you might call reliable.
Not long after it was fixed, some charming child began using it as his own personal moving urinal. That was disgusting. It doesn’t help that the walls are carpeted. He peed in the carpet, frequently. The smell was awful. We complained…frequently. It didn’t improve.
We also complained to the manager about several other things ranging from the water pressure being strange, the drain in the tub not going very fast and half the outlets in the apartment not working. There was no response. Finally, after 6 months, we went over the managers head and called his boss. This was after they were threatening to evict us for withholding rent until some stuff got fixed. The regional manager came out, looked at stuff, made some promises and was disgusted by the elevator. They are working on it. Which brings us to today.
My wife was home with our infant son and suddenly there were people banging on the door. It was the new manager. Apparently, water was coming through the ceiling of our downstairs neighbor and her downstairs neighbor. The floor in the bathroom was damp, as my wife had recently gotten out of the shower, and was hanging some clothes to dry in there, but certainly no flood. They accused her of flooding the bathroom and trying to hide it. They were yelling and being very unprofessional. She called me, and I came home from work early. I went to the manager’s office and let them know that I was unhappy with them and the way they handled this. I was met with apathy. I am still furious.
Tonight, my wife goes down to talk to the neighbor below us, and while she’s in the apartment the light fixture in the hallway starts filling up with brown, foamy water. I’m in our living room playing with the baby. There is no water running. The manager begins to backpedal from her accusatory stance towards my wife, but only just a little. It turns out that there was a plumbing problem earlier this week and the plumbers sucked out the line and the blew compressed air up into the sewage pipes to make sure they were clear. I’m willing to bet that this would expose old leaks and create new ones in a 40+ year old building. Of course the manager told my neighbor that she’s not calling the plumber until Monday morning, but she’ll be more than happy to get a bucket in case there’s more leaks. I want to ruin this management company and all people with it. Don’t rent from Horizon. Never never never. They fill with GRRRRRR!
Sorry this rambles.