Oh, you’d be surprised. I belong to a Credit Union now, after being told by my former bank that the reason for disconnecting their local number was so that they wouldn’t have to talk to anbody.
(slight hijack over)
[QUOTE=rhythmonly]
Well, if you usually have LOTS of deposits, with tons of checks and cash, you might not be part of the solution.
You may, instead, be part of the problem.
Just my $0.02 cents worth.
[/QUOTE]
Honestly, I don’t think so. I say that as a former teller. She sounds like she’s doing everything exactly right.
Obviously the business transactions took longer (and were a bit more frustrating because of that), but she’s streamlining the process by just about every way that the customer can. She’s also comparing the two to the other teller who is not slow.
Some tellers are just godawful slow; I worked with several like that. I’d be able to take care of 2-3 customers in the time it took for them to take care of one. Sometimes it’s because they don’t care, sometimes it’s because they just can’t do it quickly, sometimes it’s because they keep chatting on and on, etc. The ones in the second group, they’re pretty much going to stay slow, unfortunately.
But if mika had come up to my window when I was a teller, she’d be one of my favorite business people, since she obviously knew what she was doing to expedite the process.
[QUOTE=rhythmonly]
I see. Does the bank have a Commercial window? If not, it might be better to arrange a specific time for your deposit, so that you can get better service.
[/QUOTE]
No. How I wish they would! And I have asked about the special time. I have even said, I’d be glad to drop it in your night-deposit box or leave it with you at the end of the day and you can give me the slips on the following day. But they insist tht it’s all OK as it is and that I continue coming to the window.
zweisamkeit, thanks. 
I do try.
Another factor is, I used to be fairly good friends with the previous manager and I probably would have said something to him. The new manager is somewhat unapproachable.
I do have another option. I am very good friends with the regional brannch manager, in that we e-mail casually. Do you think if I just dropped a line to her, saying something like, “Hey, just so you know, I’ve stopped going to the [branch name]. Every time I go there I’ve been really bogged down. It’s not a complain, as no one is doing anything wrong, but it just takes me twice as long to do my deposits there.” Do you think that might be a better way to go.
Personally, I do not complain. I quietly put up with poor/slow service until I’m really, really pissed, then I take my business elsewhere. At that time, I leave a note with someone about why I am taking my business elsewhere.
Looking at the way I do things, I can see a fault. If the business fixes what got me riled in the first place, I am not reaping the benefit of my complaint.
Anaamika: I’d recommend that you mention the situation to tptb.
If there’s a new manager, I wonder if it’s a branch problem rather than an employee problem? I personally would send a polite note. I’m sure this would have occured to you anyhow, but be sure to name the other branch and mention how you’ve appreciated their speedy service.
And I’ve learned a new phrase today! - “to be turtles [over]”
[QUOTE=cowgirl]
Once when I worked in customer service, I got in huge amounts of trouble because a customer called head office to complain that my attitude was not as perky as they would have liked. (I’m not kidding. My manager agreed it was totally bogus but he had to write me up anyway.) At that same chain, a colleague got a promotion because a customer called head office to joyously rave about how he went out of his way for them (in a way that all of us regularly went out of our way for customers, it’s just that most of them don’t call head office).
Customer calls matter a lot to some companies. If you think about it, it’s the only way they can really get feedback on their employees - co-workers, managers, subordinates, etc, can’t know what someone’s customer service skills are as well as the customers themselves.
And I know that when I was a customer service wonk I was THRILLED when my colleagues or I got well-deserved customer complaints. It was the only source of recognition for good work (especially in a corporate store), and it was good vindication for bad work - if I was stuck working with someone who couldn’t do their job, the manager was clueless and there was nothing I could do about it. I couldn’t believe some of the crap our customers took from some of my co-workers and they should not have put up with it.
So I do comment about customer service regularly, good or bad. (Note: I NEVER call for the termination of employees. That’s just wrong. I am generous with praise where called for, and I am generous with the benefit of the doubt when my experience was negative. Also I am always, always as sweet as pie; even if I’m angry, it’s almost certainly not the person I’m talking to who deserves my anger.)
Most recently was last week, I went into a big famous store and got really awful service from the first person who “helped” me and really great service from the second (and in the end they didn’t stock my size so I didn’t get what I went in for). When I got home I wrote an e-mail to their info@ address on the website and got a personal reply within a day from head office, and another reply within another day from the manager of the two people I commented about.
Sometimes you even get free stuff. But people who complain just to try to get free stuff are dicks. (That’s a whole nother thread, I think.)
In your case I’d talk to the manager, if only to say “I’ve switched branches and thought you might be interested in hearing why.” I expect the answer would be a “Yes, I’m interested.” If it’s just a matter of slow-ness, nobody is going to lose their job, and it can only help the branch.
On preview I totally agree with what Harmonious Discord said: complain about the length of time to get service, not about the slowness.
[/QUOTE]
Bolding mine.
Mmmmm. Pie.
I wouldn’t report slow service to management. I just complain about it to friends and bitch about it on anonymous message boards.
I’m convinced that Rite-Aid has an affirmative action program for retards. The cashiers are the slowest people on the planet, and then will get in long stupid conversations with customers AFTER the fucking transaction is done. I used to be a cashier in college and I was fucking fast and accurate (none of this damn newfangled electronic crap, just a mechanical cash register). I think my cash register was off maybe twice in the two summers I worked.
The only competent cashiers at Rite-Aid are the multiple tattooed and pierced sexy goth chick, the obese guy, and the good looking Hispanic girl who clearly wasn’t born in this country and (I almost fainted from shock) actually counts back change!