Oh, you’d be surprised. I belong to a Credit Union now, after being told by my former bank that the reason for disconnecting their local number was so that they wouldn’t have to talk to anbody.
(slight hijack over)
Honestly, I don’t think so. I say that as a former teller. She sounds like she’s doing everything exactly right.
Obviously the business transactions took longer (and were a bit more frustrating because of that), but she’s streamlining the process by just about every way that the customer can. She’s also comparing the two to the other teller who is not slow.
Some tellers are just godawful slow; I worked with several like that. I’d be able to take care of 2-3 customers in the time it took for them to take care of one. Sometimes it’s because they don’t care, sometimes it’s because they just can’t do it quickly, sometimes it’s because they keep chatting on and on, etc. The ones in the second group, they’re pretty much going to stay slow, unfortunately.
But if mika had come up to my window when I was a teller, she’d be one of my favorite business people, since she obviously knew what she was doing to expedite the process.
No. How I wish they would! And I have asked about the special time. I have even said, I’d be glad to drop it in your night-deposit box or leave it with you at the end of the day and you can give me the slips on the following day. But they insist tht it’s all OK as it is and that I continue coming to the window.
zweisamkeit, thanks. 
I do try.
Another factor is, I used to be fairly good friends with the previous manager and I probably would have said something to him. The new manager is somewhat unapproachable.
I do have another option. I am very good friends with the regional brannch manager, in that we e-mail casually. Do you think if I just dropped a line to her, saying something like, “Hey, just so you know, I’ve stopped going to the [branch name]. Every time I go there I’ve been really bogged down. It’s not a complain, as no one is doing anything wrong, but it just takes me twice as long to do my deposits there.” Do you think that might be a better way to go.
Personally, I do not complain. I quietly put up with poor/slow service until I’m really, really pissed, then I take my business elsewhere. At that time, I leave a note with someone about why I am taking my business elsewhere.
Looking at the way I do things, I can see a fault. If the business fixes what got me riled in the first place, I am not reaping the benefit of my complaint.
Anaamika: I’d recommend that you mention the situation to tptb.
If there’s a new manager, I wonder if it’s a branch problem rather than an employee problem? I personally would send a polite note. I’m sure this would have occured to you anyhow, but be sure to name the other branch and mention how you’ve appreciated their speedy service.
And I’ve learned a new phrase today! - “to be turtles [over]”
Bolding mine.
Mmmmm. Pie.
I wouldn’t report slow service to management. I just complain about it to friends and bitch about it on anonymous message boards.
I’m convinced that Rite-Aid has an affirmative action program for retards. The cashiers are the slowest people on the planet, and then will get in long stupid conversations with customers AFTER the fucking transaction is done. I used to be a cashier in college and I was fucking fast and accurate (none of this damn newfangled electronic crap, just a mechanical cash register). I think my cash register was off maybe twice in the two summers I worked.
The only competent cashiers at Rite-Aid are the multiple tattooed and pierced sexy goth chick, the obese guy, and the good looking Hispanic girl who clearly wasn’t born in this country and (I almost fainted from shock) actually counts back change!