You called me!! Don't be a jerk!

The BBQ Pit
1

I believe this is my first official Pit thread in the 3 years I have been here. It will probably not be very good. Oh well.

It’s Saturday. I am an inbound DSL sales rep for a major Telco. I am at work today. I am one of the top sellers in this center and always provide outstanding customer service. I would never vent my frustration to a customer so I will take it out here.

Mr. Customer,
You called me today to purchase DSL. I did not call you at home, I did not in any way intrude on your privacy or time. You chose to call me so don’t be a total fucking asshole and act as though I am the biggest annoyance in your life.

When I ask you for your name and telephone number there is NO need to give to me as if you are an auctioneer. If you do, don’t be upset if I ask for it again. It is necessary info and I’m fairly certain that nobody in the world can type THAT quickly! Furthermore, if your name is Eslasotosh you certainly cannot fault me for asking for the spelling!!! It’s hardly a common name and I prefer to get it right for you. If you prefer, I can certainly type your name as Mr. Asshole Customer. I am sure you will like when the bill comes.

Next up… If you do not want to hear all of the disclaimers, that is just fine with me. It makes the order go quicker which means I can make another sale. Just simply say “listen, I honestly am in a rush and would prefer to just have you place this order”. I will note the acct that you didn’t want the disclaimers (just in case there is a problem later) and be done with it. Do not keep saying uh huh, yes, sure, okay, right, over and over and over again with more and more disinterest each time. I cannot stand that! Example, if I go to a restaurant and order a bottle of wine I politely tell the server to skip the wine formalities. I do not throw the cork on the floor and stare at him blankly as he pours the test pour in my glass! Sheesh!

These are just a few examples out of many that irk me. It’s my job and I will never react poorly to you when you do this but I do need to vent.

For those of you that like excessive cussing and creative name calling in their pit rants, sorry to dissapoint. I feel better now though.
:smiley:

2

While I have no actual telemarketing experience, I would like to extend this concept to friends who call me and then suddenly cut the phone call short.

“Hello?”
“Hey, whatcha doin’?”
“Oh hey. Watchin’ a movie. You?”
“I just finished painting my toenails.”
“So are we going hiking tomorrow?”
“Oh sorry, I can’t stay on long. I’ll call you later. Bye.”
What the hell? You just wanted to know what I was doing???

3

I would like to extend this concept to all people who call me and then let the stuff going on in their lives interrupt the phone call - and YOU called ME!!! If you can’t talk at the moment (like, for example, Jr. just poured bleach on the carpet and the Little Princesses are yanking each other’s hair out by the handfulls), maybe you could wait to call me until I can have the undivided attention that a phone call deserves. Parents, I give you full credit for doing a tough job that I have no interest in doing, but please, for the love of all that’s Holy, realize that people on the other end of the phone are giving you their time and attention, so try to return the favour.