Hi this Bank of Anus would you like to go through a long and pointless confirmation process?
Ok just a few more questions, what is the amount of the last debit or deposit?
Hon, what was the last charge?
WE CAN’T ACCEPT AN ANSWER ANOTHER PERSON HAS PROVIDED!
I can’t ask my wife what the last charge was?
NO SHE IS NOT AUTHORIZED TO VIEW ACCOUNT INFORMATION! THIS IS A SINGLE USER ACCOUNT!
Well she does, do you want to ask something else?
HOLD ON WHILE I CONSULT WITH THE SECURITY DEPARTMENT.
Ok.
Sir can you tell me the name of a street that connects to the street you originally used as your billing address when you first signed up for the account?
I dunno FM something.
No sir that is a designation but it has an actual name.
Can you hold on while I log into google maps then and check it, like I bet you’re doing?
It went downhill from there, I was in a bad and annoyed mood.
I used to go through that crap when I had an ING account. It kept telling me that my computer wasn’t registered or some crap and I would have to try to remember the answers to idiotic security questions before I got to the screen with my secret code word and picture of a telephone(?).
It was funny the one time I forgot everything and had to call them.
ING rep: Can you tell me the name of the account you’re trying to access?
Me: Uhh, I never thought I would have to share that with anyone!
ING rep: <laughs> Yes, I see, however I do need you to share the name.
Ha! Good ol’ Bank of A_____. You just made me remember one of the many many reasons why I dumped them and went to a credit union. No fees, customer service in the same building as the tellers, etc.
At least now you know that next time you should cover the receiver with your hand when you ask your wife about the account. :rolleyes: (my eyes are rolling at them, not you)
I called the bank that has my mortgage. I didn’t have a piece of info so they wouldn’t talk to me; they did offer to transfer me to customer service who would give it to me & then transfer me back to the original dept. Ummm, doesn’t this bypass all security procedures as I could get it from them as opposed to providing it myself?
I remember reading (I think in another thread on the Dope) about a guy who made all of his security questions either, “I can’t tell you that” or “fuck you, asshole”. Would make for some pretty interesting conversation to authenticate you. Kind of a variant on Abbott & Costello’s Who’s on First bit.
