You ingrateful fucking peasants!

Thats right, you selfish, ingrateful, unwashed fuckwits, battering the shop door down first thing this morning in your brainless stampede to return all the Christmas presents that some friend or relative thoughtfully picked out for you, but which you turn your nose up at for failing to meet your exacting standards. :mad:

I realise that sometimes gifts purchased for Christmas are defective or genuinely not suitable- PS2 games for someone who owns an Xbox 360, for example- but for the rest of you bitching and whining:

SHUT THE FUCK UP, GET IN LINE, AND DO NOT COMPLAIN WHEN YOU ARE INFORMED THAT YOUR OPTIONS INVOLVE EITHER STORE CREDIT, A GIFT CARD, OR FUCKING OFF.

It is not our fault that other people dared purchase products you may not like, nor is it our fault we are out of stock deemed popular by others and purchased in entirety prior to Your Majesty’s most exalted decision to grace us with your presence.

Further, asking for further discounts (“Can you do a better price?”) on things which are already on sale- some by quite significant percentage- will only earn you a contemptuous stare and an entreatment to kindly descend from your Ivory Tower of Fantasy and join us in the real world, where you do not attempt to haggle with the sales staff when 300 other people are in the store clamouring for attention in a manner not entirely unlike people taking bets at a Thai Kickboxing tournament. The price- at least today- is the price, take it or leave it. If you leave it, someone else will be along shortly (much like buses) to take it.

Do not attempt to get us to Price Match competitors based on vague recollections of something you saw in a catalogue last week. We are too busy to ring Bob’s House of Electronics to see if they have iPods for $50 less than us, just as the staff at Bob’s House of Electronics are too busy to answer the phones in order to field enquiries from us as to whether or not their iPods are $50 cheaper than ours. If you have a catalogue, or we know for a fact that Someone Else has the item for the price you claim, that’s fine, we’ll match the price. But otherwise, show us an ad or a catalogue, or else you can pay the ticketed price like the other 5,000 people crammed into our store like commuters on the 7.42 to Bombay Central Station.

I’m terribly sorry that digital cameras don’t come with memory cards*. Yes, it’s quite possible that is an elaborate conspiracy by Kodak, Olympus, Fuji, Canon, and Sony to extract more money from your wallet. You are more than welcome to direct your concerns to that inanimate support beam in the corner there, or perhaps someone who gives a shit, like the companies who make the digital cameras.

NO FUCKING BROWSING! Either buy something or clear off. The metaphorical equivalent of the entire population of Liechtenstein have decided to shop- and buy things- in the store today, and we just don’t have any room for people having a bit of a fiddle, idly playing with the stock, or just wasting our time by pestering us with questions about products you clearly have no intention of purchasing. Now, if you are in the store but not buying because you are accompanying someone who is making a purchase or legitimate refund/exchange, that’s fine- just don’t move the freaking stock all over the store so we can’t find it when someone who wants to purchase it shows up.

The sale is on all week, peasants. You don’t all need to rush out the door at first light in order to lay siege to Castle Electronica, that you might refund your unwanted purchases or spend your money in a financial orgy of consumerism, the likes of which have not been seen since the Great Consumerist Orgy of '95, when several people were arrested for Obscene Conduct With Money.

On a related note, STOP FUCKING RINGING US! We cannot serve customers and answer the phones, especially when the phone calls consist of idiotic, rambling question-anecdotes that go nowhere and take longer to come to the point than a drunk hunting dog with no sense of direction. We have a website which lists all of the information you could want to know, including our stock levels, opening hours (including the hours over the Christmas/New Year period), and store location.

Finally, I would like to point out that any of the customers who complain about the number of other customers in the store, the apparent lack of staff (despite the fact every. single. one. of the people who work at our store are rostered on and working at the store today), the low stock levels, or anything else well and truly outside my control, is a Communist. The bad kind of Communist- from North Korea or something. I fart in your general direction, and would throw a deceased Herring at you, had we the proximity to a fishmongers and the refrigeration facilities necessary to facilitate the purchase and storage of said fish prior to aforementioned fish-casting activities. **

Ah, much better. Time for a drink, I think… :smiley:

*Not sure how it works in the US, but here in Australia digital cameras do not generally come with a useful memory card as part of the price

**Martini Enfield in no way actually advocates the use of deceased sea creatures as projectile weapons, or intentional injury to any actual person. Said statements were provided in jest, and are not to be taken seriously. Wibble.

Maybe you should, you know, move to a deserted island or something.

Loved the rant. :smiley:

As rants go, I rather like it-well composed, properly colorful abuse of the idiotic parties, with a nice seasoning of profanity. I’d give it a seven.

Are you kidding? That’s easily an 8, if not an 8.5. Good work, Martini Enfield.

Ya ever checked to see if the Knob Creek Range is hiring? Just saying…anything’s better than retail. Believe me, I know. :smiley:

It was a great rant. Boxing day sales can be a fucking insane aslyum. But you had me until here…

I work Monday to Friday, during core business hours. I also have to rely on public transport 99% of the time, and guess what that means - my shopping hours are severely curtailed. If your store is open at a time that I’ve got off, be it a weekend or a public holiday or up late for stocktake, you can bet your bippy that if I want to browse, I will be in there browsing. I don’t care if it’s a fucking end of the world we’re all going to die unless you buy our stock sale, if I want to browse what harm is it doing you that I’m in the store?

If I’m looking around the store, considering whether I will spend the money with your company or not (and for me that’s not a given until I’ve handed over my card/cash and you’ve rung up my purchase) then I have every fucking right to be there. If I need a question answered about the $375 piece of electrical equipment I’m considering purchasing, then I will ask you. I’m more likely to actually purchase said doohickey if the staff member I ask can either answer the question for me or point to a resource where I may be able to find the information, than if they take an attitude and get all huffy because I dare ask them a question that will help me make up my mind about whether to spend the cash with them or go down to widgets etc. across the street, where it costs a few more $$ but the staff don’t have a conniption fit because it’s a bit busy.

I get that the boxing day sales are nightmarishly busy. I also get that customers are asses and many of them are whiny and pissy and stupid and overly entitled. I’ve worked retail and customer service and I know just how dumb they are. But to have a spaz because someone dare be browsing in your store on a day that they have off? The customers aren’t always the ones in the wrong, you know.

I agree - excellent rant.

I don’t return a gift unless it’s the wrong size. I don’t understand those who plan this day in advance KNOWING they’re going to return most of the gifts they were given.

Good rant. I especially liked:

I’m going to try and work this into my conversations. By your leave, of course.

Looks like someone woke up on the wrong side of the cash register this morning.

Good rant, but…
You say you hate the phone calls?
Not everyone has the internet and a good majority of those calling are doing so in an effort to not be at the store unless need be. IOW, if you don’t have what they’re looking for they wont show up, -hence the phone call. Less people in the store. Your people should make sure the phones are competently manned.
That is all.

When I worked retail, I always hated the people who would try to shop by phone. The thing was, the phones were up at the front with the cash registers, while the stuff we sold was spread out all over the place on shelves. You’d think people would get a clue, when I’d have to set the phone down for extended periods between questions to go boldly forth and find out the answers.

It was, “Hey do you sell Box o’ Stuff? How much does it cost?”

(long pause, I return and answer)

“Huh. So, does Box o’ Stuff contain Ingredient X?”

(long pause, I return and answer)

“No? Well, I need something containing Ingredient X. Do you have any other products that contain Ingredient X?”

(I put them on hold and take care of all the glaring people at the registers, eventually they hang up)

Yeah, but if every employee is needed on the floor, it can be tough.

I was in Trader Joe’s before Xmas, and the announcement on the loudspeaker said it all- “All hands on deck! All hands on deck!”

:smiley:

He already said that people can check stock on the Internet. Not everyone has the Internet? That’s their problem. Not everyone has a phone, either, but people don’t bend over backwards to serve them.

And that, ladies and gentlemen, is the true spirit of Customer Service at its finest. I think most of the people that “work” at my local Denny’s went to the same seminar…

I worked at a retail store in HS, and this rant was me every single night going home during the xmas season.

I watched a person demand that the store take %high_number off an item or they weren’t going to buy it. No reason, just wanted it cheaper.

I watched a guy in line at 9:20 xmas eve (we closed at 9) screaming and yelling about what a bunch of assholes we were making him miss his family cuz we weren’t opening any new registers, when every single register was open and had a line 15 deep. What was he buying? Beer.

I watched old ladies standing outside the store in sub zero weather waiting for us to open fighting to get in when an employee tried to enter, and cussing like a one eyed carpenter when they were told they had to wait till 8.

I pretty much won’t go near retail stores around xmas anymore. I’ve had enough christmas spirit.

Even as an customer I loath and despise the-ass clowns that call a store to ramble like a drunk hunting dog almost as much as I despise the employees ignoring a line of folks with cash in hand attempting to make a purchase just to talk to those commie pheasants (Yes, I know it’s the fault of management [or higher] I don’t despise the employees, I despise the policy.)

“Bigstorecanyoupleaseholdthankyou” is the proper way to answer the phone during a rush, IMHO.

I agree entirely with your rant except this section:

If you don’t want the peasants browsing, don’t run a sale. The Great Consumerist Orgy is a seller’s convention, not the buyers’.

You know that’s bullshit. I can check the actual up-to-the-minute stock at the local Wal-Mart or Best Buy? The answer is NO.
I doubt even the OP’s store has this capability. Checking on what they sell is different than wanting to know if they still have it on the shelf.

Sure they do, as soon as they come into the store looking for the item that a phone call would have cleared up. Now some poor sucker store clerck has to deal with the customer instead of the person answering the phone.
Granted, only a small, tiny fraction of the people in the store would not be there if they called ahead, but I do this to avoid wasteful, unnecessary trips. Especially on days like today.

(unbolding mine)

Martini, I have a song for you (mp3 - 6.3m)