Researching refinance options today. Found rates and basic terms (closing costs, points) on some lenders’ websites. Called a couple others, and received rates and basic terms over the phone.
Called Quicken, and got asked a bunch of questions, including how much cash we had in checking and savings. :dubious: Finally he asked for my full name, and then my SSN, and that’s when I stopped. He claimed that he needed to check my credit history in order to know exactly what terms they could offer me. He wouldn’t even tell me the closing costs at that point. I told him I’d discuss all this with my wife and call them back if we wanted to proceed.
The whole thing seemed uncomfortably streamlined, intended to guide me toward applying for a loan before the call ended. Maybe their terms would have been really good, but I’m not excited about doing business with them.
Have you done business with them? What’s your experience been? Good? Bad? Ugly? Should I call them back and beg them to take me in, or should change my name and get a new phone number so they can’t ever find me again?