Proper London cabbies, what we used to call black cabbies before that became just too confusing a term to use, are the shit.
Those who drive mini-cabs are often just shit. (Ain’t that great about the English language - the shit means awesome, shit means awful. :D) Black cabs aren’t available (or at least not widely available) in zones 3+ in London and in parts of zone 2.
The last two times I tried to get a minicab, I ended up not getting one because they had no local knowledge whatsoever. I don’t mean ‘not knowing where a newly built estate in a far-off suburb is,’ I mean ‘not knowing where a building in walking distance from the cab office is.’
The first time I was horribly lost, and wanted a cab purely for that reason - I was only about half a mile from my destination but kept going around in circles. I had the name of the pub, the road and the number on the road. The cab firm had no idea where to take me without a postcode. Satnav fail!
The second time, I was taking my shopping home and fell ill on the way. It was about a five minute walk if you weren’t carrying heavy stuff, but I couldn’t do it - I could barely lift the stuff any more, let alone walk around with it and I couldn’t just leave it behind. So I called a taxi firm that was round the corner - literally.
They, too, needed the postcode of where I needed to be collected. I told them that I was on the corner of two specific streets near them, and they said they’d be there in five minutes, but after twenty minutes they still couldn’t find me. I called to ask them why they hadn’t turned up, gave them directions, and they still couldn’t find me. Satnav fail again!
Eventually a street cleaner helped me carry my stuff home and we had a lovely conversation, so it’s not all bad.
A taxi driver expecting you to know the way to your destination/pick-up point - unless it’s a very unusual destination or one that’s so new that it’s not on some maps yet* - is like a taxi driver expecting you to drive the car for them.
*These do exist. I lived in one a few years ago. I always understood that minicab drivers would have trouble finding it, because it wasn’t on the A-Z - it had been built for about five years at that point but still wasn’t mapped, and this was in an urban area (plus the roads were named in a really confusing way - like Straightdope Rd, Straightdope St, Straightdope Crescent, and my road, just called Straightdope). However, those cabbies did at least take my directions and not require postcodes. I have sympathy for them. I have no sympathy for drivers like the one in the OP.