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  #1  
Old 03-13-2012, 04:10 AM
Quasimodem Quasimodem is offline
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Netflix Instant Streaming Buffering Every 5 Minutes

I'm on the trial of this stuff, and am thinking of discontinuing it. At first everything was fine, it would buffer maybe at the beginning of a movie and then not again. Now it's so frequent I can't enjoy what I'm watching.

Anyone else having a problem?

I am watching through XBOXLive.

Thanks

Q
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  #2  
Old 03-13-2012, 06:39 AM
FairyChatMom FairyChatMom is offline
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We've had Netflix for close to a year now, and we very rarely have buffering issues, and definitely not in the last couple of months. In fact, the only time we seem to have any problems is when a lot of folks along our cable trunk are on line and service in general is slow.

Our TV has a dongle, so it talks directly to our wireless router. Maybe the XBOX is your problem? Have you tried watching on your computer to see if you have the same problem?
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  #3  
Old 03-13-2012, 07:30 AM
Quasimodem Quasimodem is offline
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I have not, FCM, but I will, thanks!

Q
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  #4  
Old 03-13-2012, 07:36 AM
goldmund goldmund is offline
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It's also worth checking your bandwidth, try http://www.speedtest.net/ from your PC.
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  #5  
Old 03-13-2012, 07:50 AM
GrandWino GrandWino is offline
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Quote:
Originally Posted by goldmund View Post
It's also worth checking your bandwidth, try http://www.speedtest.net/ from your PC.
Yes, do this.

Quasi - Didn't you also recently post about another computer issue you were having that also indicated a low bandwidth problem?
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  #6  
Old 03-13-2012, 08:15 AM
Quasimodem Quasimodem is offline
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Bob,

Honestly, my friend, I've posted about so much lately that I don't remember! The last thing was about not being able to copy and paste an image.

Goldmund

26.97 (at first)

21.12 (5 minutes later)

Thanks

Q
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  #7  
Old 03-13-2012, 08:38 AM
Clark Cello Clark Cello is offline
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Quote:
Originally Posted by Quasimodem View Post
Bob,

Honestly, my friend, I've posted about so much lately that I don't remember! The last thing was about not being able to copy and paste an image.

Goldmund

26.97 (at first)

21.12 (5 minutes later)

Thanks

Q
That is plenty fast to stream Netflix with no pauses, assuming it is fairly constant.
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  #8  
Old 03-13-2012, 08:41 AM
mcgato mcgato is offline
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My Netflix streams quite nicely until the time reaches 8 pm. Once prime time hits, the bandwidth goes down by a huge amount and streaming Netflix is close to worthless. My internet service provider is Cablevision, and part of me thinks that they are just choking the Netflix stream at 8 pm. I'm naturally paranoid though.
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  #9  
Old 03-13-2012, 08:52 AM
Quasimodem Quasimodem is offline
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Okay, FCM, et al. I just watched 15 minutes of the Bill Cunningham documentary with nary a buffer on the computer. I'll put it into the queue and pull it up on the XBOX next.

You know, it could be my router. It's a Netgear which I bought with the XBOX about 5 years ago. I'll see if it's updatable.Iif not, I guess I'll buy a new one.

My cable company is Charter, btw.

Thanks guys!

Quasi
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Last edited by Quasimodem; 03-13-2012 at 08:53 AM..
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  #10  
Old 03-13-2012, 09:00 AM
Shakes Shakes is offline
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You might also try another channel on your netgear box.
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  #11  
Old 03-13-2012, 09:05 AM
Shakes Shakes is offline
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Quote:
Originally Posted by goldmund View Post
It's also worth checking your bandwidth, try http://www.speedtest.net/ from your PC.
I did this and have no idea what the numbers mean. How do I know if I'm on par or not?
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  #12  
Old 03-13-2012, 10:31 AM
goldmund goldmund is offline
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Quote:
Originally Posted by Quasimodem View Post
Bob,

Honestly, my friend, I've posted about so much lately that I don't remember! The last thing was about not being able to copy and paste an image.

Goldmund

26.97 (at first)

21.12 (5 minutes later)

Thanks

Q
I'm assuming these numbers are Mbps and not Kbps. If they're Kbps then there's your problem. 21-26Mbps sounds about right for Comcast though.

Quote:
Originally Posted by Shakes View Post
I did this and have no idea what the numbers mean. How
do I know if I'm on par or not?
It depends on a lot of factors. DSL can go anywhere from 768k-15Mbps or so, depending on your provider and your particular plan. Cable nowadays can range from 10Mbps to upwards of 100Mps for DOCSIS3 networks. Similar numbers for Fiber, such as Verizon FIOS.

You can click the 'speed wave' link on the speedtest.net site to compare your results with others, though. You should be able to select your ISP there and compare.

ETA: Quasi, is your Xbox on a wireless or wired connection? If it's on wireless, it's possible you have poor signal strength where the Xbox is located. There should be somewhere to check signal strength in the Wireless settings on your XBox. Also it's worth trying a different wireless channel as the poster above said.

Last edited by goldmund; 03-13-2012 at 10:33 AM..
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  #13  
Old 03-13-2012, 11:28 AM
Quasimodem Quasimodem is offline
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Goldmund, they are Mbps.

Also we just did an update download on the Netgear router. I'm headed to the track, but will give it a try when I return.

The connection IS a wireless, btw.

Thanks

Quasi
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  #14  
Old 03-13-2012, 11:34 AM
Antinor01 Antinor01 is offline
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I run into that with my PS3 sometimes. Restarting it clears up the problem most of the time.
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  #15  
Old 03-13-2012, 11:46 AM
BigT BigT is online now
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I'm 99% certain the wireless part is the problem. You don't happen to use portable phones, do you? If you use one that's 2.4 GHz, you are going to hurt the wireless reception.

Honestly, if at all possible, I think any devices that have a permanent location should have a wired connection. Is it possible to run a wire to the Xbox instead of using a wireless router?
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  #16  
Old 03-13-2012, 12:02 PM
Scoobysnax Scoobysnax is offline
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I had trouble streaming Netflix to my PS3 when the router (wireless N) was all of 15 feet away in the next room. Using Cat5e was the only way I could get a reliable connection.
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  #17  
Old 03-13-2012, 12:53 PM
jacobsta811 jacobsta811 is online now
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Could be a couple of things:
Issues with between you/xbox netflix server - it doesn't use the same one when you hit on the computer, or even on different devices. So you could, IE, get a Roku or other streaming device to fix this.
Wireless issues - definitely possible. If you can't run cat5e try powerline networking - much more steady than wireless in my testing even when the overall speed was no better.
Congestion, as mentioned above with the issues at 8pm - other users using netflix & other services nearby can cause your service to degrade.
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  #18  
Old 03-13-2012, 07:36 PM
Quasimodem Quasimodem is offline
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Well, here's what I did: I went to the Netgear site and downloaded the newest update. Then I went to the XBox and watched 2 movies with no buffering interruptions this afternoon. Then, as it got later and later, the bufferings began happening again at about 5-6 minute intervals.

XBox Live had been telling me there was something amiss with my NAT settings (whatever that is) and this Netgear Update featured a NAT upgrade, so I haven't been getting those messages anymore.

BigT, we do have portable phones, but I'm not sure of the strength, and we just tan about 50 feet ethernet wire under the house to D's computer, so I don't know about running more to the XBox.

Anywayyyyy....... seeing as how I was able to watch movies this afternoon with no buffering, and now it's going crazy again, leads me to believe the Netflix servers are crowded or Charter's involved somehow.

I did send Netflix some problem reports last night about the starting and stopping of the movies, but they have not yet replied.

Thanks, everyone!

Q
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Last edited by Quasimodem; 03-13-2012 at 07:37 PM..
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  #19  
Old 03-13-2012, 09:13 PM
mcgato mcgato is offline
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Recheck the bandwidth when it slows down. Mine went from about 16 Mbps to about 4 or 5 Mbps at the 8 pm hour.
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  #20  
Old 03-13-2012, 09:34 PM
Motorgirl Motorgirl is offline
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We often have problems streaming Netflix via our XBox, but no problems whatsoever with the Wii. Both are using the same wireless router & cable modem. Sigh.
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  #21  
Old 03-13-2012, 09:38 PM
Quasimodem Quasimodem is offline
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mcgato,

18.59 mbps from what it was earlier today.

But I don't understand why I can watch movies on the computer with no problems?

Thanks

Q
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  #22  
Old 03-14-2012, 10:37 AM
jacobsta811 jacobsta811 is online now
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If, at the same time, you can watch a movie on the computer at the same time with no buffering, and the xbox has buffering, that would indicate congestion on the netflix side - the Xbox server is *not* the same as the Wii server is not the same as the computer server - they may or may not be physically located in the same area/datacenter but they are not the same box. So it is possible to have one have issues while the other does not.
Note too that the Xbox gets higher quality streams than a wii (if available), needing more bandwidth.
If you want to try watching netflix on your TV from your computer, you can download Playon: http://www.playon.tv/playon and try it out and see if it helps - playon once installed on your computer is visible and controllable from your xbox 360 (see http://www.playon.tv/faq, on the right side there are demo videos).
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  #23  
Old 03-14-2012, 11:16 AM
Quasimodem Quasimodem is offline
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Do you need XBOX Live for that, jacobsta811?

Thanks

Q
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  #24  
Old 03-14-2012, 12:41 PM
jacobsta811 jacobsta811 is online now
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Nope, the xbox sees Playon as something like a Windows Media PC on your local network, no xbox live gold required. Edit to add, playon itself isn't free after the trial, but it basically lets you do what Hulu+ does as well as streaming netflix, etc, so it can be cheaper than the alternatives if you want what it is offering. ($79.99/lifetime + you get a free roku right now, or there are monthly or yearly options).

Last edited by jacobsta811; 03-14-2012 at 12:43 PM..
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  #25  
Old 03-14-2012, 01:16 PM
Quasimodem Quasimodem is offline
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But I'd still pay Netflix their $8.00 a month to stream, even though I'd stream with no buffers. I checked their channel lineup, jacob, and they have pretty much everything that's on my Charter package, except for the netflix and the Fox Soccer Channel. Something to think about and I appreciate the information.

Quasi
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