I use to work in an CR for a tour company.
A couple off the top of my head:
" Soap was not replaced daily in our bathroom and shower. This is very unhygenic."
A customer was drunk (and a certified, experienced scuba diver) dove head first into the shallow end of the pool. Had to be airlifted to Miami. Tried to sue our company. DENIED. ( She actually made a full recovery we later heard via the lawyer.)
A passenger was thrown out of a hotel for being a drunken fighting idiot. A local rep down there got him into another hotel we offered that was comparable. He got thrown out of that one too. ( Every night a new hotel.) Came to us asking for his money back.
(I think this is the same guy that actually called us to demand his money back and he went on and on and on and on in an angry drunk manner and somehow it came up that he was from Maine - our flights were out of Detroit only. So I was a little confused. Our packages to Cancun were cheaper out of Detroit than out of his area. Saved him** $50.** I figured if there were say 20 people in the group, I still wouldn’t drive from Maine to Detroit for $50 x20, via Canada. You’ve got at least 10-12 hours driving/car parking fees/hotel fees/food and gas.This guy was a moran of the highest order and at one point he said to me, " I’m not some drunk guy from Maine." Oh, yes you are, buddy. Yes.you.are..
Customer complained that the Cancun hotel was filled with partiers from South America and we should have advised them foreigners would be staying there at that time.
Two teenage spring breakers were ‘held’ hostage by the hotel staff on the morning they were to depart to come back home. Somehow they gave the staff the slip and made a run for it for the airport. Told mommy what happened when they got back home. She calls us up on Monday AM screaming mad. We had a fax in the office from not only the hotel, but our rep and the cops stating her precious boys had drunk about $500 ( or whatever) bill worth of food and booze for them and their new best friends forever and decided to sneak out the night before via the beach. The hotel, use to these shenanigans, were prepared and easily spotted them with their suitcases at 2am going down by the pool area. DUUUUUUUUH! When I read the letter to the Mom, her tone changed and she said, " Oh, I seeeeeee."
My personal favorite was a long, complaining about EVERY ASPECT of the trip in specific detail. ( traffic to the airport, weather of departing city, unfriendly fellow travelers, too warm in Mexico, food is not like at home, no ice cubes, sand is too hot, pesos are hard to work with, vendors on the beach…etc. Kids are fighting. Got sunburn. Sand in my crotch. General whiny with no real valid complaints regarding the hotel/air/staff.) This goes on and on for four pages. Hand written. on teddy bear stationary. By a Man. the PS of this Manifesto was :
PS: fell in shower on the last night and broke my arm.
WHAT THE HELL?