In 2008 my beloved Pontiac Aztek was killed by a woman in a Toyota Matrix who ran a stop sign . I was in the market for a car and with the inducement of 4k towards a GM car from my mother I narrowed my options down to a Torrent SUV and a Vibe.
The pros for the torrent were
- Large amount of space
- Reminded me of the Aztek
- Loved the name
The cons were
- Not the best gas mileage
- To get it at a price I could afford I would have to give up features
- Did I as a single person need a SUV
The pros for the Vibe were
- I could get everything I wanted for a good price
- Better gas mileage
- It’s really a Toyota!
The cons for the Vibe were
- Smaller car
- Going from a SUV to a “compact”
In the end I went with the Vibe and was happy until I heard about Toyota’s recall on the Matrix and I then heard that Pontiac had a recall on the Vibe.
So here I am the sole driver of a car that was purchased jointly by me and my mother taking the car in for the recall.
Cut to less than 30 minutes later arguing with the people at the dealer I was at that the repair was never performed and I didn’t give a fucking care about what their computer said (did not use that language). I plead tried to use common sense that if it was fixed before I would not be wasting their time and mine insisting that it was never fixed. I offered to pay the labor to gain access to the gas pedal to prove the fix was not applied, but like a led zeppelin that did not fly.
On Monday I called Pontiac and spoke to someone who took my information including where I live(NJ) and promised someone would call me back.
Indeed someone did. Her name was Cynthia and she didn’t sound like a Cynthia I knew. Her voice sounded like someone in an overseas call center and the words she used sounded like a script. She told me that she checked their system and the repair was doneIN NORMAN OKLAHOMA and this was verified by the dealer I was at on Saturday.
Upon hearing that I nearly shat a penguin! I knew the dealer did not verity anything for if they had they would have noticed the fucking shim was not there. I called her back and naturally received her voice mail. I explained that the dealership **DID NOT CHECK ANYTHING AND I HAVE NEVER BEEN TO OKLAHOMA. **
One would think after this was brought up she would realize an error was made and for safety reasons they would authorize the repair to be made ASAP. Of course that was not the case. If it was I wouldn’t be here bitching in the Pit and hoping a recalled car accelerates and pins her to a barrier for hours (but doesn’t kill her) I was informed that until they can correct the information in their system they will not repair my car.
So now i HAVE TO WAIT WHILE THEY TRACK DOWN THE PERSON WHO’S CAR WAS FIXED SO PONTIAC CAN GET THE VIN OF THE CORRECT CAR WHILE I DRIVE A CAR THAT AT ANY SECOND (well any second it’s in drive) SUDDENLY ACCELERATE CAUSING ME TO HAVE TO TAKE ACTION
I can’t say I will never buy another Pontiac Car again because well this is really a Toyota problem and Pontiac is no more. I could say I will never buy a GM car again because it is their service that is so fucked up.
My girlfriend suggested I contact the National Highway Traffic Safety Agency which I did to lodge a complaint against Pontiac and the dealer and the person there suggested I contact the FTC which I did. filing two complaints as well.