I’m going to post one message, not as a direct reply to anybody, and then probably not respond in this thread again (tho I won’t promise anything ).
Basically, in my 10 years or so of moderating message areas, I have found that a moderator will piss off approximately 50% of the people approximately 50% of the time, no matter what s/he does.
I had just typed out a long paragraph detailing some of how this has gone on here, but I realized that I could not do so without pointing fingers, and that is not what this message in intended to do. As such, I deleted it. Frankly, I don’t want to get into a “he-said/she-said” thing.
Instead, let me point to a case from Fidonet, the POLITICS conference, which I moderated for a number of years. There was a troll, Matt Giwer (that name may be familiar to some of you) who enjoyed pissing people off. He was a blatant anti-semite and Holocaust revisionist, among his more endearing traits. But he usually knew how far he could push it, and thus was allowed to stay on the conference. “Usually” is the key word. He was suspended for a month because he pushed too far by attacking other users with direct insults. When he was allowed back, I got complaints for allowing him back. He and his pals, of course, complained about his being suspended to begin with. A while later, he was suspended again, this time for 3 months. He claimed, in alt.revisionism, that I “banned” him because he had attacked a Jewish guy, and I was protecting my Jew pals. In fact, his temporary suspension (he was never permanently banned) was due to his attack on a completely different guy – a guy who was rather known to be an “enemy” of mine. When I sent this information to somebody for posting on alt.revisionism, Giwer never responded back – his bluff had been called and I had the mail messages to prove it (the exchange may still be available in some alt.revisionism archive somewhere). Meanwhile, in the POLITICS conference, the Jewish guy who Giwer claimed I was protecting ended up getting himself banned – permanently! (He was suspended first, but then used other BBSes to access the conference, which got himself permanently booted.) Frankly, there weren’t more than a few people banned the entire time I moderated the conference, but I always found it amusing that it happened such that these two involved ended up the way they did. Oh, and when I banned the Jewish guy, who was very liberal, his liberal friends all got very pissed at me, it not mattering that he had obviously violated the rules many times and been fairly warned over and over again. Like I said, 50% of the people, 50% of the time.
There will always be people who accuse the mods and admins of being nasty people. In general, the mods and admins will not respond. Sometimes, this makes us look worse. But in the end, I think it looks better than getting into a flame war (which has also happened).
Sure, we’re all human (well, ok, I’m a God, but for the moment I’ll pretend to be human ), and we all occasionally make mistakes. There seem to be some people who revel in pointing out the mistakes, or creating “mistakes” where none exist – especially when it comes to mods and admins. I’ve seen people like this the entire time I’ve been moderating message conferences. It is naive to think they will go away. They won’t. The key is in learning to deal with them. Ignoring them often works, though it can be very difficult to do if they are persistent. Responding to them may make things worse.
All in all, I guess it’s in the hands of the users themselves. We do the best we can, and certainly welcome comments (but will be rather less apt to take them seriously if they come in flame format). Remember, just because a suggestion is not followed does not mean it was ignored. There have been a number of suggestions that were tossed around and decided against, for whatever reasons.
Incidentally, if you, as a reader, look at this message and think I’m talking about you – I’m not. In 10 years, I can come up with so many examples of the types of things I’ve described here that it just isn’t funny. (Maybe one day I’ll explain how, in Fidonet, I had to chase a BBS System Operator all around Australia, banning and rebanning him, because he enjoyed spamming the conference I moderated with all sorts of crap.)
That said, if you do think I was talking about you, perhaps you might want to consider why you thought that.