Looking around me, surveying the stacks of boxes close at hand, I have to pause and tell the story of our move…
Part 1 - The truck
Tuesday morning - Wake up with only a few things to do. Almost eveything is packed. Just a few odds and ends, bathroom stuff, etc. remain. I have to call my doctor and see him one last time, check on last weeks bloodwork, get perscriptions written out for the next 6 months (figuring it’ll take a couple months to find a job, and then 3 more to get on their health plan). Call and get appointment for 11 AM. Still waiting to hear about the U-Haul. They were supposed to tell us the night before where and when we were to pick it up, but they called saying they didn’t know yet and would call in the morning.
So, have breakfast, pack the remaining items, off to the Doc, eveything is fine (bloodsugar and cholesterol, already at ‘acceptable’ levels are now even lower!), get perscriptions and am told that if I need anything for the next 3 months, I only have to call and he’ll phone a perscription in.
Back to the house to learn that U-haul still hasn’t called. Call them. Find out the name, phone, and address of the place that is supposed to get our truck. Call them. No answer. No answer for the next hour. Call U-haul again. (the 800 national number where I made the original reservation). They swear that the truck is confirmed at that location. So after consulting both MapQuest and U-Hauls own Webpage to confirm the location of the facility, into the car we go. Arrive at the location shown on both maps… It’s a farmhouse. The farmer has never even heard of the street, never mind the rental facility. (how mapquest showed me that location when the street doesn’t exist, is beyond me.)
Out with the cell phone to call U-haul again. Again, they try to tell me that location and I inform them that I am parked at the very spot their webpage shows it as existing and it REALLY DOESNT EXIST! … I hear typing over the phone, and am told ‘Oh, sorry, the computer gave me wrong information, go to this other location.’ … Grumble, grumble… Off we go even further from my house, to the new location. Find it, see a 14’ u-haul truck parked out front, go in to rent the truck, only to be told that truck is not for one way trips. It has to be returned to that location. … Yeah right. Better call U-haul central because they sent me to you and I booked a one way truck traveling 800 miles away. I’m not bringing it back.
While she’s on hold (it’s nice to know they put their own people on hold and not just their paying customers) I explain about our adventures getting to her shop. Turns out the address they originally tried to send us to, Was Her Shops Address, before it moved to it’s present location. But in a different town! The street address and the city address were mixed up and the phone number that I had been calling all morning was her old number in the other town. … She finally gets through to them, sorts it out, and directs us to Yet Another Shop Two MORE Towns Away! She’s nice enough to give us directions to them.
Finally at 2 in the afternoon, we pull up to the place were we can finally rent our truck to see them hitching a 4 wheeled trailer up to a 14’ truck. We go inside and are told that they are just getting out truck ready… Huh? I never asked for a trailer … But I did request a 4 wheeled dolly to move BOXES with. Somehow, when I placed my original order, despite my clearly saying I wanted to move boxes with it, they entered my order as renting a trailer. <sigh> One hasty unhitching later, we signed the paperwork and headed back home to start loading everything we own into the truck to move 800 miles away.