I was so hurt and embarrassed today and I’m not sure if I’m overreacting or not.
I recently started working at a bank. Because I’m new, there are limitations on what I am able to do so I often have to ask for an override. There are four people who can do overrides for me. Each of these four people has different ways of doing things and each thinks their way is the only way. So when I ask for an override from one of them and I’ve done something different from how they like to do it, they get all annoyed with me and explain the Great Importance of doing whatever it is their way. Then the next person will get angry with me for doing it the first person’s way.
And it goes on like this all day.
Today I had a lady in front of me who wanted to cash a cheque and I was pretty sure I was going to have to put a hold on part of it and get an override. ( Keep in mind that this week was my first week since finishing training. So I’m very new still. )
I told the lady that I would be right back and she started complaining that “this always happens when I have these cheques and it’s very annoying and you’re making me feel like a criminal…”
So I went over to Heather (not her real name) and asked if I needed to put a hold on part of the cheque. She told me to call the bank from which the cheque was written to verify it. Nobody answered the phone at the bank so I went back to heather. She then called another number for the bank and talked to someone who said it was ok to release the whole amount.
Heather then showed me on her computer that another way that I could have decided that I didn’t have to have a hold is to look and see what else the client has, visa, mortgage…
This took about 10 minutes, which is a bit long for a person to have to wait. Heather came with me back to the client because she was going to need to do an override anyway.
The client was pretty pissed off when we got there, and Heather starts apologizing for the wait. Client states “this has never happened before, why should I have to wait here for half an hour while she (me) goes off to whisper to you, it’s so unprofessional”.
Heather is falling all over herself apologizing and then she says “sorry, she’s just new, she couldn’t help it, she’s just new, she doesn’t know what she’s doing”.
I felt so incredibly betrayed. The client had to wait while I did exactly what Heather told me to do, and then she completely bailed on me and blamed me for the wait.
I stood there while this lady had a hissy fit on one side of me and Heather apologized for me on the other.
I want to talk to my manager about it on monday but I’m not sure if I should just let it go. I’m still emotional about it tonight and this happened about 9 hours ago. I have a horrible headache because of it, too.
Am I overreacting and being a wuss? Should I just suck it up, let it go and forget about it? I really don’t know.
And because this isn’t in the pit, F*#! You, Heather, you F*!@#% C#@.