No. But clearly you don’t understand commerce. Nowhere in the law does it say that a business, such as a restaurant, must provide you what you ask them for. Sure, it’s in their best interest to do so, and most will, if it’s at all possible and legal. My point was the misuse of the term “right”, and the overinflated sense of entitlement people have. This irks me. That’s all.
If it were me, I would have just eaten and not really given it a second thought. But that’s just the way I prefer to do things- that you complained hardly makes you a ass.
Although, I’m reminded of my dad who jokes that one should be careful never send anything back in a restaurant- as the employees might add seasonings of a different sort.
First of all, the the mistake on the order wa the OP’s not the restauraunts. if you order a “whopper with…” it sounds like that’s all you want. You need to learn to artculate yourself better. It was a very honest mistake on the part of the OP but he got what he ordered.
Personally, while I suppose it’s technicallyt not illegal to go and ask for another sandwich, I do think it’s rather petty and self absorbed. I don’t know why people can’t just eat what they’re given. Mistakes happen. You’re not going to die if you didn’t get any lettuce on your whopper.
I have to wonder why the OP asked for a whole new sandwich instead of just having the cook slop some lettuce and tomato onto the old one. If you’re making a sandwich at home and you go sit down in front of the tuibe and then you realize you forgot the pickle, do you throw the sandwich in the garbage and start all over? No, so why do people expect a whole new sandwich from Burger King. When did we turn into a nation of such pampered, entitled, self-important whiners?
Spend a couple of years in a third world country and you’ll come back with a whole new perspective. Americans are some spoiled little bitches, man.
Read the OP. He did ask them to add the vegies to the existing burger:
The restaurant gave him a whole new burger on their own:
Is that really so difficult to grasp?
Ok, so I missed that asked for veggies on the same burger. I wouldn’t expect the resauraunt to object, that wasn’t my point. I just wish more people would just shrug off these kind of trivial mistakes rather than expecting every insignificant error to be corrected.
I can understand how BK made the error, but I don’t think you’re a whiner (and certainly not an asshole) for asking them to fix your sandwich.
As to why your friends razz you about this, that’s difficult to tell. I know my friends who have worked in food service tend to be much more reluctant to send something back–even if it’s not at all what they ordered. I figure they just have more sympathy with the waitstaff given that they’ve been in that position and don’t want to cause them any trouble.
On the other hand, there are people (like my mother and my boss) who, without fail, always find something wrong with their order. It’s a given that dinner with my mom or lunch with my boss will involve something being sent back. If you never get a meal prepared to your satisfaction, you may want to consider that something is up with you. What are the odds that every single food place manages to mess up your particular order every time?
I used to wait tables. I don’t think you’re a whiner for asking–politely–to have a mistake fixed, especially one that can be fixed so easily–just slapping some lettuce and tomato down on the sandwich in question.
Shrug it off? Well, it depends. I’d rather make sure the customer got what they ordered. If it’s the chicken not covering the bun–shrug it off. If the order didn’t come as you ordered it, whether it’s a misunderstanding (as this clearly was) or a mistake on one or the other side, hell, there’s no harm in asking politely.
As far as whether there’s a “right” to have what you want, there isn’t exactly, but the server would/should be clear up front that the order can’t be met. “I’m sorry, sir, we don’t serve pickled baby fingers with our burgers, only fresh ones. And we can’t serve non-pasteurized goat blood, it’s against health regulations.” The server shouldn’t wait for the order to come and then explain that they can’t do what you asked. You do, IMHO, have a right to have your order filled correctly within the bounds that the restaurant has set, and that should all be settled during the ordering itself. Burger King in particular advertises that they are willing to give you whatever combination of condiments you want (that are available), so they’ve given you that permission up front.
I’m not sure why your friends all think you’re a whiner, unless all your friends are like Diogenes (no offense, Dio–I just don’t agree with you here, and I’m coming from the server’s side. I’d much rather try to meet a polite customer’s reasonable request if I can do it–though polite and reasonable are key words here). There’s another possibility, though. Some folks are polite, but…aggressive isn’t the word I’m looking for. They don’t yell, or scream, or make unreasonable demands, and they say ‘please’ and ‘thank you’ but their demeanor is…it’s as though they’re signalling “I’m being polite because I should, but you screwed up and you’d better fix it.” It’s a body-language thing, and a tone of voice. Now, as more time has gone by, I’ve become convinced that most people who do this don’t mean to do it. If you’re doing it, it may be what your friends are responding to. I have no way of knowing if that’s the case, though.
Geez, I’m sure no one meant to imply that there is some kind of legal right to get the food the way you order it, protected by the Constitution and enforceable by the Supreme Court.
With respect to the OP, I find it bizarre that you could be so picky about how your fast food is served. You’re eating crap that is unhealthy and barely edible, and you’re worried about how much mayo is on it?
chula, have you read my OP and successive posts? This has nothing to do with the mayonnaise – the mayonnaise was fine. Please read everyone’s posts and tell me if I’m still being picky.
Adam
You did ask for it with extra mayo, and the special order was apparently the cause of confusion. In my mind, special ordering fast food makes you a picky eater and I would definitely tease a friend about it. There’s nothing they’re going to put on that burger to make it taste like real food, so who cares?
As someone who has been on both sides, youre not an asshole, as long as you were polite and took a mistake as one. But to those people who say that you got what you ordered well… id like to make the same point as another poster (whom i cant seem to find there post to quote…) theres alot of people out there, and any two of them could say the same thign and want two totally different sandwiches, and god forbid you ask someone to clarify what they want because youre not quite sure if you understood them correctly. But at least you were polite, cuz all those real assholes eventually piss off the wrong person serving them food.
Geez, two pages of posts on a thread about limp lettuce and tasteless tomatoes. If this gets moved to Great Debates, I’m asking for my money back!
I understand commerce very well, but if your quibble is with the Sense of Entitlement (SOE) people get with using the phrase “it’s my right to…” then you should have been more clear. SOE irritates me quite a bit. I might’ve even backed you up had you clearly directed your comments at that.
[/hijack]
I apologize, to some degree for my two previous comments. The sense of “jastu wsn’t referring to the laws, but generally good business practice” remains. Any implication that Q.E.D. is being anal about the whole thing is withdrawn.
My bad, as the saying goes.
–SSgtBaloo
When you broke down the items individually then you are ordering just those items. Otherwise you say you want everything except A, B and C. You’re not an asshole, you just ordered wrong. If you’re group was in a hurry it would have been polite to go with what you had but it sounds like you were just hangin. Your friends needled you just for the sport of it which is normal behavior for hamber-eating kids who are just hangin.
That, of course, should be “your friends” instead of “you’re friends”.
Folks, walking into a Burger King might be advisable before you spout off about “hey, you got what you ordered.” A burger with bacon, cheese, and extra mayo is a “Bacon Cheeseburger,” with extra mayo. A Whopper is listed separately from burgers on the menu, as Whoppers include a mass of vegetation that burgers do not. Specifically, the item listed on most Burger King menus as a “Bacon Whopper w/ Cheese” DOES come with lettuce, tomato, onion, pickles, and sauce. Seeing the word “Whopper” on an order tag and not putting tomatoes and the rest on it is – well, just mind-boggling.
It’s certainly given me a major case of metaphysical angst. I just don’t know how I can go on.
I was recently at a Burger King that had a big banner outside listing the “Burger King Bill of Rights,” or something like that. It included the “right” to have your meal your way, as various semihumorous rights that I have already forgotten.
Another eater of burgers with no condiments or foliage here.
I usually go to burger places such as A&W or Wendy’s, who have a choice for a “plain” burger. I make sure to specify “plain with no cheese”. I sometimes go to Harvey’s, where they add the condiments to request in front of you. When I get a burger there, I just ask for it plain, and the server simply wraps it up.
I know not to go to McDonald’s, for their burgers have condiments and accessories by default, and it’s very dicfficult for them to do anything non-standard. You go to the end of the queue, and it’s easy for your order to get lost. (I learned that lesson during rush hour at the railway station one time…)
Even at Wendy’s, if there’s a rush on, they can have difficulty with something unusual. In that case I order something like chicken strips, where you can put as much of the sauce on as you want after you get the food.
Fair enough. At that time of the morning, my thinking proceses were slightly less than perfectly coherent.