Amazon not delivering packages on time, anyone else notice this?

So…you probably would be shocked to hear I had 165 Amazon orders in 2019? What can I say, I have a moderate amount of disposable income and live in a really rural area with few choices for brick and mortar stores, so I’ve ordered everything from subscribe-and-save fish tank filters and the treats my cats loved to probiotics and flaxseed oil to books and DVDs to my mattress and small bookcases.

Unless it’s either gifts or something I absolutely need in the next two days I tend to choose “ship it to me later in exchange for a digital credit” which allows them to bundle orders together, so other than June (my brother’s birthday and Father’s Day) and December I rarely get more than a couple of deliveries a week. Well, Amazon deliveries, anyway. I do order things from eBay too…

Like today, I went to place an order that had prime shipping and they said it’d arrive on thursday. That is five day shipping, not two day shipping. There were other items that will be delivered on monday so I’ll get one of those instead, but still.

all my recent orders are on time. I ordered an item Sat. and they shipped it Sun and it arrived Sun. I assume it was in a local warehouse since it is a popular coffee brand.

Got another false promise one last week. It was still saying delivery was going to be on Thursday by 9pm at least as late as 8pm. Was delivered the next day.The extra day actually mattered to me.

Don’t make promises you can’t keep.

9PM is a sort of generic time. Drivers are under pretty strict orders that at 9 you head for the barn and they can actually be penalized for dropping a package after that moment. The idea is to get it back in the system (returned to station/delayed at station) so instead of being in the second cycle of deliveries (as it was) it gets in the first and is pretty much assured barring damages.

But I agree with you; promises are everything. Since it seems to be ongoing I would consider hitting one of the company message boards and registering a complaint. I’m not saying it will fix anything right away but it lets TPTB know exactly where the system needs beefed up and possibly another delivery station added. Or at least that their algorithms need adjusted.

A desk is sitting 4 hours from me. Scheduled for Wed delivery so I assume it will sit there and they will move it here Tues for Wed delivery.

they changed my shipment from today to tomorrow which is still 2 days.

Mrs. Charming and Rested and I probably place five orders a week at this point and the overwhelming majority of them arrive on time or early to our house or to her parents’ house. Shipments to my parents’ house are almost never advertised as 2-day and arrive on time only around 70% of the time. Many of the shipments to my parents’ house are around Christmas though, so it might not be super-indicative of their general reliability.

One odd thing is that Amazon is reporting that i have two items that are “on their way but running late.” I got them on time over a month ago. I tried to tell customer service through their chatbot that I already got those items but they don’t seem to have gotten the message. kopek any idea what’s going on here?

kopek is (hopefully)temporarily out of commission.

I live in a city that has a distribution center. I used to get stuff the same day I ordered it! Even ordered after noon.

Now it’s gotten bad. More and more are “next day” becomes “Two days” or three days. I’m still waiting for a one day delivery that was supposed to be here Saturday. Amazon still hasn’t given any indication when it will actually show up. Just “soon”.

Thanks. I never check that board and I hadn’t realized. My best wishes go out to kopek and Old Wench.

I had a next-day item not show up yesterday, but we got hammered with snow, so I’m sure that’s it. When they changed it from ‘it might be late…but it might still show up today’ to ‘uhhh, we don’t know, maybe it’ll be there tomorrow?’, I considered cancelling it and reordering the same item for next day delivery. It seems the vast majority of the time, if it’s late for the delivery day, it’s going to end up being several days late.
Apparently, it was just delivered, but another one of my items just changed to the “it’s on the way, but it might be late, but it might not” status.
If this one doesn’t show up today, even not being time sensitive, I’ll still complain. That’s two in two days.

never used Amazon prior to signing up today. needed a relay that my normal vendor couldn’t supply, a ddg search turned up a few different sellers on Amazon.

when checking out, it showed me three different delivery times, I chose the one this week for the highest freight charge. Amazon had an offer for a free week of prime, I declined that and finished the sale.

when I checked my email, it verified that the order was shipped and gave me a tracking number, but it also gave a delivery date range that I could swear is a wider range than even the 3 options I had to choose from originally gave. after that I stumble onto this thread.

anyway, am I being foolish to think I’ll get my part in the 2 days I chose as a delivery time? a lot of what’s being shared here makes me think so. does my not being a prime member affect this, despite them giving me delivery dates to choose from or shoot for? would a prime member have been given different frieght options (as far as dates go) than I was?

got a desk a day early. Can’t recall the last time I got a package early

Yesterday I received an Amazon Prime package on the day promised for the first time since mid-December. Every other package has consistently arrived exactly one day late.

That one, as I said, changed from ‘delivery between xx:xx and xx:xx’ to ‘it’s running late, it might still show up today’.
Then I got an email around 8pm saying that it was undeliverable. Well, it wasn’t deliverable since we were closed (it’s a business) and no one was around that late.
I did complain to them about it. Partially because they messed about the 3rd delivery in a row, but also because their ‘fix’ was to return it to the sender and refund my money. When I told them what the issue was and asked them to redeliver it the next day, all they said was ‘I can certainly help you re-order it and take care of your refund, could you please update your address first’.
They clearly didn’t understand the issue.

Wednesday and it still hasn’t arrived. They let me ask for a replacement, so I did. We’ll see when it shows up. - (watch - it’ll come tomorrow!)

drove by the Amazon warehouse in my area that they are opening this summer. It’s huge, one of the biggest buildings I have seen in a long time. It has a small Amazon logo at the top. Don’t know the size but they are planning to have 1500 people work there. It’s right on a major interstate , I-40, and about 25 miles off of I-95. I assume once it opens my packages will come from there or be routed through there. Edit - it’s 700,000 square feet

So far nothing has been late, even including those times I have had a package that was supposed to be two days be three days, but they told me this upfront before I purchased it, so I don’t count that.

I actually am starting to find the stuff I tend to order elsewhere, but the reduced price I pay for Prime as someone on disability and the videos and the few things I order monthly are still worth it.

And it just doesn’t end. Esp. with packages via Amazon’s delivery service.

The latest tale.

Mrs. FtG was expecting a package yesterday. Supposed to arrive between 11 and 1.

Around 11-something I heard a large vehicle outside and some doors slamming. I checked just in time to see an umarked van at the top of the driveway starting to take off. (The same type as an Amazon van. Presumably not painted yet.) I went out and checked all the usual (and unusual) places these packages get dumped. (Once an Amazon driver left a package on the ground on the curb. It just needed a “Steal Me” sign on it.) Nothing. Hmm.

Later I checked online the status. We were the next stop. But oddly the map showed the vehicle a few miles away. Usually we are 3rd+ in our neighborhood. Hmm.

I kept checking. The vehicle was getting further and further away and clearly making a bunch of stops. And yet we were still told that we were the next stop.

It’s clear that the programmer didn’t handle the case of the counter going down to 1 but the driver not delivering the package. So it was stuck.

After several hours of this the message finally changed to say the driver had to make “several stops” before reaching us. Right. That continued the rest of the day.

On the map, the vehicle ended up on the other side of town, clearly returning to the warehouse, but the message stayed the same.

Plus guaranteed deliver by 9PM, which was still up there at 8:40. Even though the vehicle was at least 45 minutes drive time away.

Right.

This morning it says delivery today or tomorrow. I’m not counting on it.

Like I said, it’s making all these assurances and then not keeping them. Over and over and over. One can excuse a one-off missed delivery, but we keep getting them.

And what happened with the van on the driveway? Was the package even on the truck at all?