I just helped my dad pay an American Express bill and noticed that “email sent to this account has been bounced.” Turns out someone had changed his contact info: put in a new, misspelled email address - pointing to a .com domain that was never even registered - and entered an office phone he hasn’t had for years.
Yes, I know Amex was hacked for something like 40 million customers’ info. And of course we’ll be checking the charges on his card. But exactly what is going on when someone replaces your info with info even they can’t use?
Update: there’ve been NO fraudulent charges on the card for the past year-plus. I’ve also corrected the contact info.
The contact number has been changed to something unique to him, but obsolete? Seems unlikely that would have happened at the hand of a meddler or scammer. I’d say one of two possibiities:
Your father somehow messed it up himself, and for some reason isn’t admitting it
or (and more likely, I think)
Somehow, the records got messed up (maybe hacked) and a botched cleanup operation by AmEx has resulted in old versions of the data being ineptly bashed in to the account.
Think outside of the square.
Hacking into accounts and servers need not have an immediate reward. Just the successful ability to do so is its own reward. It’s a learning experience that someone successfully hacked into a vvv type of account using xxx process sitting on yyy server using a zzz operating system. You may not be the ultimate object of the attack but merely one avenue in.