Can I mini-rant about Comcast?
They are a monopoly in this part of the country. If you want cable internet, they are the only vendor. We signed up with them as soon as they offered the service, and the connection was always intermittent. After several years of this, and dozens of calls to tech support, we had a guy come out to look at the modem. He was incredulous! “Wow, I’ve never seen one of these modems. We stopped using them years ago.” So he installed a new one.
It was better. Then the connection started dropping at random. Sometimes for minutes, sometimes for hours. More calls to get the modem kick-started remotely. Last Monday, the woman on the phone tells me she sees that there is a switch improperly set inside the modem that has something to do with Pay-Per-View, which we have never ordered. They’ll send a guy out on Friday between 5 and 9. I said, "We work until 5 and will be home by 6. If you need to call us before 6, here’s the cell phone number. After 6, call us on the home phone.
Friday night we arrive home. No card on the door. So far so good. No call on either phone. Nine o’clock comes. No service guy shows up or calls. My wife checks her cell phone. He called at 7:20, saying “Please call this number in the next 15 minutes if you still want the appointment, while I’m still in the neighborhood.” How freakin’ hard is it to follow instructions? Call this number before 6, this other number after 6. If he was in the neighborhood, he could have at least come by to see if we were here. Didn’t happen.
Internet goes out Saturday at 11 AM. Comcast’s computers are down. They have no access to anyone’s account information. Another woman tells me the tech guy didn’t cancel Friday’s appointment, it’s still open, and he will be here within a couple of hours. 6 PM comes. He hasn’t called or come here. Call again. Nobody knows anything about this appointment or Friday’s. No, they can’t call the drivers by radio in the truck, they’re using the same computer system as the office, which is down. They wouldn’t know which driver to call, even if they could. They don’t know what to say and can’t help. “You have a wonderful evening, now.”
It might help if you didn’t tender out service contracts to the lowest fucking bidder, and hire a bunch of incompetents who can’t follow instructions on how to call a fucking telephone number. Morons, the lot of you.