Truly angry for the first time in quite a while here.
A little backstory: I got divorced four years ago. My ex-wife kept the house, and as a result everything (deed, mortgage, taxes, etc.) was transferred into her name.
Two years ago, my new wife, the lovely and talented Aries28, and I purchased a home. Everything went smoothly – no problems on the credit checks or anything.
Two days ago, we pulled a credit report and were astonished to discover that I was still listed on the mortgage of my ex-wife’s house.
I called the mortgage company, and subsequently learned the following:
[ul]It is not possible to talk with a representative of Standard Federal Mortgage without a court order, or the sacrifice of at least one kidney.
If I am actually lucky enough to track down a live representative of Standard Federal Mortgage, he or she will have no idea how to help me without knowing a loan number.
I am a bad person for not keeping the account number of the mortgage on a house I left five years ago, and signed over to my ex-wife four years ago. I should know better.[/ul]
After much phone-wrangling and hold-music-enduring, I finally tracked down the proper person in the proper department to handle my problem. It’s fairly simple, right? The mortgage company was supposed to take my name off the mortgage four years ago, and in fact they did. It’s just a mistake that it got put back on there somehow.
I explain all this, and there is a flurry of keystrokes and paperscratching. Then: “Can I put you on hold for a moment, Dark Lord?”
This doesn’t sound good. The theme from Jaws plays for a moment in the background.
She comes back on the line: “We removed your name from the mortgage now held by your ex-wife, but you are still listed as a liable party.”
Silence from me.
“Sauron? Sir? Are you there?”
“Yes, I’m here. So let me get this straight: Four years ago, I sent you folks two letters, a copy of my divorce decree, and the section of the divorce agreement that specifies that I have turned over all rights to the property in question. That section also specifies that my ex-wife is responsible for all debts related to the house, including the mortgage, taxes and insurance. Your company was kind enough to remove my name from the paperwork, but you haven’t taken me off as a responsible party for the debt.”
“That’s correct. Your lawyer should have explained that to you at the time of your divorce.”
“Actually,” I said, “the lawyer made it pretty clear in the divorce agreement that the mortgage was my ex-wife’s responsibility. I think YOU folks should have explained that better when I went through this process four years ago. Never mind that, though: How do I get my name removed as a responsible party on this mortgage?”
“Oh, that’s relatively simple,” this person chirped. “You just need to get an assumption packet. It has the paperwork to do that. You and your ex-wife fill it out, send it in, and that’s all there is to it.”
“Okay. Great. Send me a packet.”
“Oh, I can’t do that, sir.”
I am again dumbfounded. “What? Why?”
“Your name is not listed on the mortgage. I can’t send you any legal documents related to the mortgage. Your ex-wife will have to request the packet. When she does, we’ll send it to her.”
And at that point I lost it.
I vaguely remember screaming into the phone. I have a dim recollection of my co-workers gathering outside my office, staring in wonder as a stream of invective and profanity issued from my mouth.
I am lost in the bowels of a bank’s bureaucracy. If I don’t come back in the next 24 hours, assume the maze has conquered me and I am gone forever.