I’ve enjoyed checking out my groceries and hardware items at self checkout for nearly a decade.
Lately I’ve been getting more and more scan errors. “Scan item before placing in bag” and “Place scanned Item in bag”, are two of the most common.
It’ll let me keep scanning if two errors pop up. But, I can’t finalize and pay until the cashier clears the error.
Three errors and scanning stops until the cashier clears the error. The terminal screen is locked until the cashier fixes it.
Lately I’ve been getting over ten errors. The cashier had to clear the errors several times.
Last week, the cashier told me it was because I was too fast. Scan item, hear the beep, put in bag. That’s how I’ve done it for many years. Now it’s giving “Scan item before placing in bag”. Cashier explained I have to wait until it tells me to put in bag. : confused: that’s a new rule and tremendously slows down checkout. But slowing down does help avoid the error.
I still haven’t figured out Place scanned Item in bag. I put the stupid thing in the bag! There’s no rhyme or reason why that error pops up.
If I move things around in the bag. Trying to organize it. I sometimes get “Scan item before placing in bag”.
I’m getting so frustrated that I may return to using full service checkout.
Are you getting these errors? What’s your strategy to avoid them?
I think these machines are wearing out and are out of adjustment.