I am sorry if this sounds discriminatory in any way, as this is definitely not my intention.
I work at a luxury car dealership and one of the well-known things here is that when an Asian walks in the door, it is not going to be an ‘easy sale’. Now, I have been to a lot of countries in Asia, etc. and know that Asians take things slow when it comes to business, and prefer a more personal touch, so my thread is not asking that. What I am asking is, is there any reason that the first words out of someone’s mouth from asian countries are “How much off?” and “What is your best price?”. Actually this goes against what I was usually taught about price and business is never discussed right away.
Example: A Chinese couple walks in and says they are interested in a Mercedes, but they are not sure which one. I show them Car A, which is $50,000. They ask “How much off?”. I explain we will get to that later. I show them Car B, which is $34,000. They ask “How much off this one?”. I show them a car for $100,000, same question.
This is not a one time thing here. And I worked somewhere before where it was the same thing. Actually, they have the ‘nice’ nickname of HMO (How Much Off).
Does anyone here know if this is some sort of custom? Is there a method behind the madness? Are they just looking for the car they get the best deal on (i.e. $2000 off of the $100,000 car is better than $500 off of the $34,000 car)? Is it because of lack of trust in sales? Is it because of a lack of understanding on how to negotiate?
Help me educate myself!