I realize this is a completely non unique rant, but: fuck Brighthouse.
I’ve had Brighthouse for internet, phone, and cable for. . . 7 years now. Seven years of them raising and raising and raising the price, spotty service, constant outtages, on and on. Every month, I pay my bill in full online via their website within an hour of me receiving an email that my bill is ready. As soon as I submit payment, I get a fancy, automatic receipt of payment emailed to me and the money is immediately removed from my bank account.
Two weeks ago, my friend who was visiting for a week called me at work and said the internet and cable were out. I told her to call Brighthouse and see if there was an outage (or report one). When she called Brighthouse and told them she was my guest, they then proceeded to tell her,“Uh yeah, service was physically terminated because she hasn’t paid her bill in three months.” Naturally, this was a shock to me (and my debited bank account).
I pulled up my bank account and email-- each showing happy full pay Brighthouse debits for each of the last 3 months. I call Brighthouse and explain this-- the woman tells me that there’s nothing she can do-- if I want to restore service, my only option is to give them my card over the phone for $458, sign up as a new customer, pay a $300 deposit, pay a higher rate, and even then, they won’t have an appointment to schedule resetting up my stuff for 2+ weeks.
Needless to say, I politely told her to fuck off. She told me I had until the 31st to get my equipment back.
Fast forward to Saturday, August 18th. I get a letter from Brighthouse dated August 13th, saying that I had until August 18th to pay my now $587 bill in full or they will send me to collections. Mind you, it’s about 6 PM on the 18th at this point. I look at the post mark on the letter . . . and it wasn’t mailed until August 17th- - - IE: the day before, despite being dated August 13th.
I called corporate, explained the whole situation, and the woman was horrified. She said the person I spoke to at the local office was completely wrong, I have no balance, and that nothing should be in collections. Needless to say, I went in the next day, turned in all my equipment, and got something saying my account is paid in full and closed out.
Fuck Brighthouse. They fucked up majorly somehow and then tried to scam me out of almost $1000. On top of that, they physically came out and disconnected my service (not the in office turn off they can do, they actually came out!) without a letter, a phone call, or even a note on the front door.
For what it’s worth: Uverse came and set me up within 4 days. My bill is $60 a month less than I paid Brighthouse for equivalent service.
