Bad customer, bad BAD customer (smack)!

The BBQ Pit
1

Bad customer, lied to us for a month over some pissant little transaction, "Gonna be there next week, gonna pay tomorrow - for five entire, fucking weeks. Each time I replied I gave her the option of backing out. No reason needed.

Teacher’s aids do not buy their resources online - they use the school stores or dollar shops - I even said that my mother was a teacher’s Aide (so I know), no change in her story of self funding her state school class.

We lost our online trader fees after 28 days - not a lot, but our profit margin if things went wrong.

Bitch was gonna come in, next coupla days. For sure…

Sad thing is, she did show up - after five weeks of excuses and bullshit. I wasn’t there, but my boss just about lost her rag with the whining and moaning and huffing and puffing and eventually said; “Well, if you don’t want it, we can’t *force *you to go through with this deal.” After all, the woman said she was broke after a bad break-up and had been so upset she hadn’t been able to get in earlier.
My boss didn’t say it must have been *real *bad if she’d been in hospital for a month as she’d been telling me (despite being able to answer emails within 24 hours and completing other trades, which showed on her profile).
My boss just wanted the bitch to go away and stop treating her like a moron.

Sunshine and happiness followed uber-asshole out of the showroom and off down the street. My boss heard her laughing as she walked out the door.

So, next day, the boss tells me to put feedback on site.
I raise an eyebrow inquisitively.
“Stick it to her.” says my boss, who has always been a kind, forgiving and gentle soul, in all her public dealings.

I took a good half hour over that feedback. It had to be the big :mad: and a hit on her rating. She had been blatantly and badly lying to us. But I was very restrained and just kept her feedback to the facts. Time delay, loss off fees, backed out of sale. Of course we’d get a :mad: back, but our percentages are great so it wouldn’t matter.

So, today the Bitch wrote a fucking novel on our feedback. She never made the deal, her son got on the PC. We’d never asked for money until I began stalking her (3 emails, over a month, to the address she gave us.) On and on it went - vitriol frothing from the screen.

Lying, time wasting, disrespectful bitch - rot in hell.
There’s nothing more to be done, no further action worth taking. Just the venting and letting go.

Just don’t even get me started on that fucked up little shit who thought he should get $200 worth of free product because he *might *spend $400. No, shit for brains, we don’t do deals off the minimum fucking price - we gave you the minimum fucking price instead. Arrogant piece of shit, no we don’t offer you the same deal today that you wouldn’t take yesterday - we told you it was the best offer and you spat on it. Now, fuck off.

Dear Og, my boss had the *first *day of her holiday today - it’s only going to get worse.

2

Well thank goodness ebay has changed the rules so we can’t leave negative feedback. We’ll never have to worry about this sort of thing again.

3

I’ve been thinking about starting out on ebay but your post has made me reconsider. I hope most of your customers are ok.

4

Heh. As an occasional seller, frequent buyer (100% rating :smiley: ) I’m mad that sellers can’t rate buyers anymore.

Heh x2: The CNN video clip about this illustrates bad feedback with a screenshot of a ding left by a buyer. :rolleyes:

5

Most of them are OK but unfortunately it’s the odd one that can make it a misery. It’s really unpleasant to have to deal with caps-locked emails, abuse and threats in the course of your business.

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The last buyer* I tangled with was upset because I didn’t post her item in what she considered timely manner** and did the whole caps-locked, abuse and threats bit. I’d posted her item by the time she did this so I was able to tell her when and give her the tracking number and even apologise but that didn’t stop the emails - I had an ugly email a day of the sort mentioned above*** until she got her item. When she got her item she thought it was “gorgeous” but tried to claim a refund through Paypal**** because I didn’t post it quick enough***** and she wanted them to hold the funds until I removed the negative feedback I left her (for the negative selling experience she gave me). Personally, I think it was a classic case of “I gave you $$ and now I get to act like an asshole”.

  • not a newbie with over 900 feedbacks

** OK, I know you’re going to ask, she paid at 2130 on the Monday and I posted it the following Monday. I’d been to the Post Office that morning already and I work full-time in a demanding job. I wasn’t able to slot in a time anywhere that week to go to the post office again - although I made several attempts. None of which is the buyer’s problem however general consensus on the ebay boards is that anything up to two weeks to post is acceptable. I think the problem lies in the fact that most buyers don’t recognise ebay as a community of small part-time sellers any more but think of it just like one of the big on-line stores with lots of employees and instant service.

*** it’s a ten year old ID with about 750 positive feedbacks and a 100% positive rating so she had no real reason to suspect fraud. And I responded politely and reassuringly to all her emails.

**** the only time I have had any good luck with Paypal. They closed her complaint almost immediately. She lied in the Paypal complaint and said that I had taken ten days to post the item. She even claimed to have the box it came in with the postage details on it and didn’t stop claiming same until I (spent my precious time doing it too because Paypal had put a hold on my funds) uploaded a scan of the receipt. Then she went deadly quiet. And anyway, Paypal only investigate “item not as described/received” type complaints.

***** No, she didn’t want it for a birthday or anything special - I’d have made the time out of my own blood, sweat and tears if that was the case.
So, I don’t know. I guess if I wasn’t able to leave feedback at all it wouldn’t have escalated to the point of a Paypal claim and wasted more of my time and precious energy. Plus, I really don’t like having left a negative for all my potential buyers to see. Plus, I’m not sure if I subscribe to the theory that giving a buyer a negative really helps “warn” other sellers though I personally have a big blocked bidder list based on others’ negative feedbacks left.

I do know it felt pretty good at the time though.

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