Is there any reason that a manufacturer would consider purchasing through Amazon.com a less-than-legitimate method and void the warranty?
I bought a pond light through Amazon in November 2010 and in February 2011 it stopped working. I had been quite satisfied with it up until then and thought it was a good value. I contacted Danner Manufacturing and they said I should send it to them for repair or replacement, with the receipt. I did that and within a couple of weeks they sent me a new one. Nice customer service, right? I was impressed until I read the packing slip that accompanied the replacement.
It included a snarky note explaining that the company’s products are not covered by warranty when purchased through Amazon, Ebay, flea markets or other “non accredited vendors.” The product was being replaced as a “one time courtesy only.” Another note at the bottom told me that I should use an accredited vendor the next time I buy a Danner Mfg. product. All highlighted in yellow.
Isn’t Amazon just like buying the product from any other legitimate retailer? I bought it as a new item through Amazon, not a used item.
(The new light stopped working after another month. Since Danner made clear that they won’t honor the warranty, I had no recourse other than posting this info in a review on Amazon.)