I was FORCED to update Windows 10, and now Windows says my audio device isn’t working. I can’t find any audio drivers for a ProBook G1 450, even using HP’s own support assistant.
I would actually pay for help. If you know it’s not the driver that’s the problem, even better.
I got on the phone with Microsoft, and of course the guy blamed HP, and said that the computer wasn’t compatible with Windows 10.
You have a short window to revert back to the earlier version where it all worked–I’d do that if I were you, just in case it turns out there aren’t new drivers. After that you can decide if you want to forestall the update process or go ahead in future when they might have fixed the issue. What was the update number, anyway?
The MS guy actually uninstalled the update, and immediately Windows said it was going to update again, and since the rollback hadn’t fixed the issue, I let it. I don’t have a restore point from before this became an issue, either.
It’s Win 10 1709.
Since these things get indexed by Google:
HP was very helpful. There is no HP audio driver for Win 10 for my motherboard. However, I was given SoftPaq Download Manager (for HP computers only), which lets me choose my exact computer and OS install, and it looks for and installs updates. I was also given a BIOS update from just last month, when my installed BIOS had been from about 3.5 years before.
What fixed the audio is uninstalling the sound card (I think it was, it had the speaker icon next to it) in Device Manager, and rebooting. Windows then automatically detected “new” hardware, and installed a generic driver that worked.
That is the standard fix for driver problems - akin to switching the computer off and on again. I have found (the hard way) that ‘updating’ drivers is a bad idea unless there is a problem.
The program Driver Booster may help you find a working generic driver. It has worked for me quite a bit on old hardware, it automatically find what you need to get things working. Helped me when I had some obscure hardware too. You can also search linux repositories and package/download sites for generic sets of “restricted”/proprietary drivers (be specific when searching) that will function under windows.
I assume you’ve tried looking up the specific drivers on the HP website. Maybe try installing the driver (if you find one that matches your hardware) manually (by coping to your driver folder and using the device manager). If integrated you may have to search by motherboard model. (Search for your computers make and model and its specifications to find it).
Just some ideas.
Heh, I agree. Once, I stepped on the power button on a plug strip while updating firmware for a motherboard (BIOS FLASH). I didn’t even need to update it, but tried to for the sake of ‘updating’. I learned my lesson. A very hard one. If it ain’t broke don’t fix it.