Rarely have I wanted to vent this hard about a company and their AWFUL tech support system. They’ve been my ISP now for 20 days, during which time I have been extremely patient regarding their excuses about why I’m not able to access newsgroups (through their “exclusive” agreement with GigaNews).
I call ComCast up the first time and get a “repair ticket” issued for the problem. I call two days later and they say, “Oh that ticket’s been resolved.” Resolved my Subway-slimmed ass. Then how come I keep getting a “Forbidden” message every time I try to register?
Another repair ticket is issued. Same story. So these support tech humps say, “Maybe you should contact GigaNews.”
“Fine. Please provide some contact information.”
“You know. Contact information. Names, numbers, email addresses. You know, communication.”
“Oh. Let me put you on hold.”
More time passes.
“Still there? We don’t seem to have any contact information on GigaNews.”
“You have a partnership agreement with them and you don’t even have a toll free number to give me? I’m not asking for a direct line to the Board of Directors, you know.”
“Well . . . let me put you on hold.”
Enough time passes to run through an entire Back Street Boys song.
“Still there? Yeah, I checked again. You might want to go to the GigaNews home page and see. We don’t have anything.”
“Do you have that address?”
“Um. You might want to just type it into Google.”
So, after contacting GigaNews myself four different times, nothing is resolved. So I email ComCast today (as their 1-888 number is doing some crazy malfunctioning) and tell them, “Look–resolve this or else.”
After which I get an email back saying I’m the one who’s clearly at fault because I don’t know what I’m doing, etc, etc. And, I learn, they claim I don’t even have an account with them. Excuse me? So what the hell were those repair tickets issued for? How am I sending you messages from a Comcast email address?
Listen you Kafka-esque abortions, I’m shelling out a goddamn pretty penny here to get your vaunted high speed Internet access and I expect to be paid attention to. It’s not like I’m some customer with an ugly attitude who’s demanding everything this very minute. THREE WEEKS I’ve waited for the issue to be resolved. I’ve suffered annoying emails, bureacracy, and almost an entire album’s worth of Back Street Boys tunes from the prolonged holds you’ve kept me on. If you want my fucking money, why don’t you bend over and let me make it a direct deposit UP YOUR ASS.