I’m not having trouble connecting to any other website, but Netflix just won’t connect. My current computer is an old, refurbed HP running Win 7. It’s not that I can connect to the main page but not stream content - it won’t even connect to the log in page. I don’t think I’ve pulled up Netflix in the few months I’ve had this computer. It’s a $99 refurb from Woot, an old business machine.
My work laptop will allow me to connect at home, so it’s not the internet.
Can anyone give me any clue as to settings I may need to change? I’m dying to see Daredevil.
Did the computer come with firefox and chrome installed or did you install them? If it’s a refurb and someone else installed these, they may be configured to go through a proxy server that is blocking netflix.
You also might have malware that is essentially doing the same type of thing, either blocking or redirecting the requests somewhere else and causing them to fail.
If you open up a command prompt and type “ping www.netflix.com” what happens? If it gives you a bunch of ping times, then it’s a browser issue and not a general networking issue. If the requests time out then it’s a network issue. If ping hangs up just resolving the name (it never gives you a time or a timeout) then you’ve got a DNS issue.
On your keyboard hold down the Windows key and then push R. (Win-R). That should open the Run dialog box. Type in cmd and push ok. Then try what engineer_comp_geek said.
Down at the bottom of the page click on “start live chat”. You could also look through the online help “Why can’t I connect to Netflix” in the middle of the page
Ah ok, so it works for one machine but not another. You’re sure your account allows streaming to all the devices you have registered? If so, make sure you have MS Silverlight installed on the refurbished machine and try a different DNS, like Google’s.
On Chrome it runs until it times out. The front page of Netflix is never displayed. On Firefox it just runs and runs but never moves off the page I start from.
A couple days ago, Chrome released a new version (42, you can check in the “about” box) that more or less silently prevents NPAPI-based plugins like Silverlight from loading. If this is your problem, it would only affect Chrome (not Firefox), but it’s still worth a try. From the address bar in Chrome, go to:
chrome://flags/#enable-npapi and click “Enable” in the first box. Then re-start the browser.
Also, Silverlight only comes into play once you try to start streaming. If StGermain can’t even get to the frontpage, then it’s not likely to be that.
Check that the connection settings in IE, Firefox, etc don’t have a proxy setting. The ping test won’t be affected by browser cockups, but connecting to Netflix may be.
I’d be suspicious of the “weird search engine” it had on IE and check that it didn’t contaminate FF and Chrome.
It was a refurb by some Indian company and the default search engine had built in advertising to “tune up” my computer. Astromenda, which seems to have a bed rep when I googled it. SO I downloaded Avast and Firefox and have used Firefox since. However, every time I restart my computer and bring up Firefox, Avast claims it’s a search engine with a bad reputation and wants to remove it.