As I was reading this thread, I was thinking to myself, “Self, I can post that line about the knife and confuse everyone.” Then I saw that Cervaise beat me to it, so I posted my reaction to that particular setback.
I hope that clarifies matters.
Aaaaaaaaaaaaaaaaaaah. If it helps, I still don’t know what the hell the line means. 
You just made my whole damn day. Good god that was funny.
So at least I can take comfort that people are being confused.
Old Monty Python sketch. (I guess all Python sketches are old now, by definition … but anyway.) Summary: customer at a five-star restaurant brings a dirty fork to his waiter’s attention. Hiliarity ensues as the waiter, maitre d’, manager, and head chef exhibit increasingly bizarre over-reactions to the discovery, culminating in the suicide of the manager (stabbing himself with the fork), as the waiter holds back the cleaver-wielding chef from dismembering the customer for driving the manager over the brink. Then the scene is interrupted by a large announcement: “And now, the punchline:” …
Eh, never mind. I guess you had to be there.
I agree with the folks saying this sounds like Asian customer service uber-courtesy. There’s a (possibly urban legend) story about a Chinese publisher whose rejection slips basically read, “We were delighted with your submission. Unfortunately, if we were to publish your manuscript, we would never be able to publish a book of equal quality again. Therefore we must reject it with our sincerest regrets.”
And I did search on Snopes for that, but there’s nothing that I could find searching on “Chinese rejection”.
For those of you kept in suspense, I called the tech support people today and talked to a nice woman who sounded South Asian. It appears that the problem is my Linksys router - when my iMac is connected directly to the DSL modem, it’s fine, but I can’t get to stltoday.com through my router for some reason. I reset it to factory settings and it’s still not working right. Anyone wanna bet where Linksys tech support is located?
I’ve got a Linksys router and SBC DSL. Over the past three years they have played nicely together. However, the past six months or so, SBC seems to be having frequent “outages” in my area. Sometimes it’s out for two hours at a time. Those times when I have enough energy to withstand the trek through SBC’s voicemail tree, I call to ask what the dealio is and end up talking to some nice south asia lady who can do absolutely nothing to help me. No sweet emails are ever forthcoming though.