Maybe it already exists, and everyone except me knows about it, but I’d love to be able to post on a website to publicly acknowledge people who do their customer service jobs well, efficiently, in a friendly manner, etc. Sure, I can (and often do) look up sites and e-mail addresses to tell a company that Employee X at Y Location was super-friendly, or did something above and beyond the requirements of his job. In addition to that, though, I’d love to be able to post something on a public message board that “Quentin at C-Store Location Z is always super-friendly, and I really, really appreciate it.” Does something like this exist?
The only site I can think of that’s sorta like that and popular is planetfeedback.com. Companies really read what people say on that site, or so I’ve heard.
Angies List often has comments like that as people are rating a company. But that’s usually small, local companies. Customer service is alive and well in such businesses – it’s the large corporations and chains that have decided to operate without customer service.