Inspired by a recent Pit thread (doesn’t matter which one, someone does the “All Customers Are Wankers” threads on a regularity you could set a watch by), I’ve often wondered where people (ie customers) get such a massive sense of entitlement from.
I’ve worked in Customer Service for over 10 years now, and I’ve grown to dislike and even hate a large percentage of Customers, in varying capacities from “I can tolerate them as long as they’re polite” to “Wishing there was a Stupidity Gestapo who could arrest and punish them”.
Whenever I go shopping, all I ask is that the staff take my money, give me the items in question, and not be rude to me.
I don’t expect beaming smiles or a free blowjob, and nor do I expect them to go out of their way to do anything for me. Take my money, process the order, conclude with an empty pleasantry, and I’ll be on my way.
(obviously, if I’m shopping at a “Premium” retailer, I expect more from them, but as a general rule most people shop where it’s cheapest and easiest, so you have to expect some leeway there).
Anyway, some of the behaviour I’ve witnessed from customers (from both sides of the counter) is just mind-boggling.
From the woman who wanted the cashier to leave her register- with a queue 8 people deep, and all other registers similary busy- to get something down from a shelf for her, because “I can’t reach it” (this was three days before Christmas, and the thought of asking someone- anyone- taller than her to get it never seemed to have occured to her), to people insisting they want electronics goods in different colours…
Customer: Yeah, I want this CD Hi Fi System in Pink…
Sales Guy: Sorry, it only comes in Grey or Black. I’d be happy to open the boxes and show you, though…
Customer: But I want a Pink One!!!
And, of course, people who demand to be treated like Royalty wherever they go because “I’m a paying customer!”. In fact, just go here and have a read. And I’ve never ever been to, or worked at, Best Buy… but the stories the people there have to tell echo my own in so many ways it’s scary.
Anyway, the point of this post is simple: I believe Customer Service is NOT a right (beyond basic civil pleasantries and common courtesy), and I’d like to hear your opinions.