Why is it that some retail or fast food establishments have universally poor customer service and some are fine?
I have NEVER been to a Wendy’s, for example, that had anything beyond “barely passable” customer service. By that I mean the cashiers are borderline rude, service is slow, orders are frequently wrong, dining rooms are often dirty, etc.
Compared to, say, an In-n-Out Burger… the experience is vastly different. Is it simply a matter of employee salary? Is it franchisees gone wild? Is the clientele significantly different?
The same could be said about Wal*Mart vs Target, i.e. the “experience” at Target is generally more pleasant with few exceptions. Am I imagining this?