That may or may not be the case in Bermuda, however.
D’oh! You’re right, I completely forgot.
I think it ought to be an automatic firing offense for a server to EVER roll their eyes at a customer.
Out of curiosity, did you do so before 4:25 pm today? I’m genuinely asking, not trying to stir shit up.
Daniel
Especially when it’s so easy to just close your eyes, inhale slowly, and then smile wanly.
Will Repair, posting a link to the restaurant is already getting close to violating our rule against posting contact information. Sending them a link to this thread is so far over the line it’s not even funny. Do not do this again.
It happened in Bermuda. Any Bermudoper lawyers around?
Love to second (or third, or fourth) the opinion that it’s their job to be there after close, and they know it. I’ve worked in several restaurants/food service establishments/bars/clubs/whathaveyous in every capactiy (except dish pit; I’m short and weak). As a server, I knew that I didn’t get to leave until my last table was done, whenever they were done. Sometimes, if they were really pushing limits (say, over an hour after the posted close), unless they restaurant had a specific guideline, I’d ask them for payment of the bill, but let them stay and keep on refilling their damn drinks.
As a line cook, would I bitch if someone ordered something right at close? Of course. And my bitching would get more colourful in proportion to the amount of food ordered. But, as it was stated, it was automatic bitching; it came with the territory, and it wasn’t like I wasn’t getting paid. As a server, I did the same thing, only quieter and where customers can’t see. It was nothing personal to the customers. Usually, I just wanted to go home and wipe off my stupid permasmile.
If you don’t complain to the owner or manager, I think you’re doing the restaurant a great disservice. If this is a place that prides itself on service, having one jerk in a pile of otherwise great servers is a problem they’d want to know about. Even if you don’t get his name, send a letter or talk to the owner so that he can at least put out a general warning to the whole staff and perhaps that one dipshit’s next late table will have a better experience.
I really wish you hadn’t done that. Now any hopes I may have had of returning to this place someday have been thoroughly squashed. Thanx d00d!
And um, yeah, I did send an email to the owner last night, though it seems sorta dumb now since resident genius Will Repair was kind enough to send him this link slandering his place. I didn’t inform you all of the late breaking details! because I had to take time to write the email and let my roommate (who was there) look over it. And I am afraid no LBDs will follow as now this is an issue between me and the owner (and Will Repair–how’s it hangin’ buddy!!) and frankly not any of yinz business.
Seriously, I am a big girl, I can take care of myself. Does anyone here email Bill Gates a link when someone goes on an anti-Microsoft rant? Or call up the White House on their behalf when they post against Bush? No, because that would be a JERK thing to do (rule one?). I am not so stupid that I cannot look up the webpage of the restaurant and find out the owner’s email address myself; it is a webpage I have been to many times.
But obviously I am the biggest moron in the universe so I am glad Will Repair was there to save me. I should have known better than to post a rant on a board with the biggest bunch of buttinskis on the Internet. I won’t post anything nontepid for the rest of my stay here, I swear.
To put it short, yeah, you crossed a huge fucking line here.
Absolutely. And I have as much right to defend DA’s pitting. But the real question here is, how much wood could a woodchuck chuck, IF a woodchuck could chuck wood?
And feedback from other people.
I highly doubt the owner of the restaurant will take your angry rant too seriously and will more than likely listen to the email that you sent him personally. The place I work at gets it fair share of angry rants and emails, but the only ones you really take to heart are the people who make it a point to contact directly. Everyone is entitled to blow off steam- and it is not like you didnt have a perfectly valid list of reasons to sound off. I just hope something is done- one bad apple can definately spoil the bunch!
And to the gentleman who felt the need to send the link- poor taste- wasnt your concern personally. That was a big party foul!
I don’t think Will Repair’s link has any e-mail for the Sharp Edge anyway. The only contact page I see there is for the Pubcrawler site. (I suppose Pubcrawler could forward things on but I wouldn’t bet on it.) Good thing Will didn’t see Lute Skywatcher’s excellent find.
Yanno, every time I post here in da’Pit about issues I’ve brought to management’s attention at stores, restaurants, et al, I get roasted by you all. Perhaps my issues are too petty.
Damned if you do…
just sayin’
I have to (somewhat) agree with bigcheese, whilst it’s all well and good to bitch about a bad experience in the pit you really must talk to the manager. From what others have said this seems like a place with a decent reputation – how many customers will asshole waiter piss off before one of them speaks up.
I think you’re obligated to take it a bit further and post what happens after you talk to the manager, if you’re not prepared to take it that far then you shouldn’t really have named the place. Although I certainly understand why you did. Now you have it’s fair to get their side of the story and find out what they’ll do.
And if it’s really your favourite place then I wouldn’t let this put you off, chances are everyone was having an off night and it fed off each other a bit, if it’s been good in the past it’ll be good again in the future. The other waiters will understand, and numpty-head will hopefully have been shown the door.
Eh, dude WTF ? He’s far from the first person in the thread to post details and chances are he’s not the first person to send the link on – just the first to admit to it. I agree forwarding the link was out of line, but does the ‘personal details’ thing really apply to businesses ? Or only ones we’re slagging off ?
SD
We don’t want people who are pissed at a business using the boards to launch an email campaign against them. The posts in this thread giving contact information for the restaurant had the potential to stray over that line, although I’d say none of them did, as they were provided to give the OP contact information to handle the dispute herself. Had anyone who posted a link also added the suggestion that everyone reading this thread visit the site and complain, that would have probably been over the line. What was definitely over the line was tracking down the subject of a Pit rant and sending them a link to this thread. That’s always a major no-no, for which people have been banned in the past.
I could understand if this were a private person that you wouldn’t want to harass but a restaurant is a public place and asking people not to send a link to a thread and especially banning them for it is laughable. What could possibly be the justification for this “rule”(although I don’t see this listed anywhere in the rules). I especially don’t see how that could possibly be worse than using the board to launch and e-mail campaign against an establishment. You have your priorities way out of whack, mister.
I disagree, Giraffe.
The manager was not the subject of the pitting, the crappy waitstaff was. There’s nothing wrong with letting the manager know that there’s a problem that needs fixing.
This makes sense to me, though not exactly for the reason listed. When my friends rant and rave about things, I expect them to take care of the situation themselves, though I might give advice or just a listening ear. They’re the ones in the situtation, the ones that’ll be most affected. I think this would be amplified many times WRT message boards. Should davenportavenger let the manager know what went on? Yes, and she did, in the way she wanted to. Emailing a link to this thread took the control of dealing with the situation out of her hands.
Yeah, this is what I meant. The Pit is usually a place where people can just bitch and get a listening ear (or a slapdown) but it is assumed that the poster will deal with the problem on their own. Honestly, I felt rather ashamed that someone would email this thread to the owner what with the profanity (my letter, while it had the same content, was far less crude), and the hope that the restaurant would close down, which was hyperbolic in traditional Pit fashion. Would you do the same if someone bitched about their mother in law and happened to let the name slip? Look her up in the yellow pages and say “look at this message board!”
I do not want to provide details of further interactions because I don’t want to provide the content of other people’s (the manager) emails without their permission, however I will say that I was contacted by someone in charge and they were quite apologetic so I am sure it is not a problem at the top.
Yes, and that was my responsibility. Mine. Nobody else’s. Except maybe the other two parties that were there. I don’t feel compelled to fix small problems affecting people who might live on the whole other side of the world from me through Internet justice.