My home answering machine greeting is asinine in that it’s 15 seconds longer than it needs to be. The husband created it, and the guy is a complete ham. After a long story about who’s been reached, and who’s not available to take a call, he raps it up with “And please (dramatic pause) have a great day.” Right. Asinine.
My mobile voicemail says “Leave a message,” and that’s it. You know why? Because it’s not 1987, and everybody knows how to work voicemail by now. You tell me what the hell you want, and then I call you back. If you just want to shoot the breeze, you usually don’t even need to leave a message because all of the relevant information, such as who called, the time and date, are made available to me by caller ID.
At work, there’s not much more. “Hello, you have reached MeanPerson at Faceless Conglomerate X. I’m currently away from my desk, or out of the office. If this is some super duper emergency, 1) it’s not, but 2) if you insist, press 0 for the operator, and someone will figure out who to get you to. Otherwise, leave a message and I’ll call you back.”
When I worked corporate HR, I was forced to be needlessly explicit and repetitive, because before doing so, 98% of the voicemails received were entirely useless. “Hi, I have a question about my benefits” and that’s it. Well no shit, you do. You called the benefits people. Nothing about who the person is, or what the person wants, or how to contact him. I will admit, some people were slightly more detailed. “Hi, my name is Bob Jones. I have a question about my benefits, and would appreciate a call back.” Ah, so now I know that you would like a response via telephone, but who, precisely, is Bob Jones? Do you know how many people work for this company? A gazillion. Do you know how many are named Bob Jones? A gazillion and one. So after starting the greeting with who I am, and the usual, I’d have to say, “Please be sure to include your name, employee ID number, and be as detailed as possible about the nature of your concern. Please leave specific contact information, and I will get back to you as soon as possible.” As it turned out, saying this only once resulted in people omitting at least one of these things about 50% of the time. I then rerecorded my greeting and said it twice, which narrowed it down to about 10% of the time. So my old work voicemail was completely asinine, but it was forced on me.
I’m creating this poll because I just left a message with someone whose voicemail greeting was 102 minutes long.