Okay, my $0.02 (or more, since I’ve posted before) and I’m done.
I always tip. Have never not left a tip. I’ve been a server myself. Worked for quite a few other service industries as well. I always busted my ass, no matter what the job, and that whole chicken-with-its-head-cut-off thing is definitely an understatement.
That said, I still don’t see why all this guesswork and hassle and math and precognition and what-have-you should fall upon the customers. I see servers and such saying, ‘well the 15% is to cover this and this and still make a profit’ and ‘anything less and I’m losing money’. Why should the customer have to keep this in mind when choosing a restaurant? I don’t know about the rest of you, but while I am usually almost painfully polite IRL, I can admit to going into a place of business and not really giving a crap one way or another about why/how the employees feel and what their internal systems are. I just want what you serve, and I want it the way it’s advertised. Fair deal?
I’d definitely be in favor of paying higher prices to cover at least a min. wage payment to the servers. Then I wouldn’t have to worry about paying too much/too little/not accounting for busboys, greeters, etc. To hell with all of it! I just want my damn food!
I don’t even ask a lot. I’m not picky. I always get the same thing at the select few places I go. I actually don’t even really like it when I’m checked up on. If I need something, I’ll try and catch you next time you zoom by. Am I the only one who honestly doesn’t give a rat’s ass if you haven’t been by in 10 mintues to check on my drink? Maybe it’s just me. I’m just a little too self-sufficient to expect a whole lot. Basically what I’m saying is that I don’t even stop to reflect on the whole ‘experience’. I don’t give a crap who my server is, or how freakin attentive they are. Just give me someone who isn’t rude or incompetant. It’s not that hard of a job.
I’ve worked retail, fast food, short order cook, waitress, video arcades and laser tag arenas, and I’ve even been store manager of a few such establishments. One thing that I don’t think enough service industry employees get is that you are there to perform a service. There’s a job description. Certain things that are required of you. You don’t get to decide which aspects you want to perform and which you don’t. You don’t get to decide when you feel like working and when you don’t, and you sure as hell don’t get to decide which customers to be nice to and work your hardest for and which ones you don’t.
It’s definitely not an industry for everyone. If you don’t have your shit together, you might get lucky and be able to coast by, but not in any of my stores you wouldn’t. You learn to deal with the fact that people, in general, are narcissistic fucks who don’t give a shit. You learn to deal with the fact that there will always be unreasonable expectations placed on you. You learn to deal with the fact that you’re going to have to take the blame for shit that wasn’t your fault. You learn to deal with the fact that you’re underpaid and overworked. You learn to deal, you steele your resolve, you meet those unreasonable expectations, blow everyone out of the water, and you move on. And then you look back and laugh at all the people you used to work for who are still busting their ass, bitching about life, and still not getting it.