[QUOTE=Count Blucher]
I lasted one day at McD’s in highschool before quitting. While I didn’t like it, I remember being told that the Big Mac was a trademark sandwhich and must be served with all the trademark ingredients on it, or it may not be sold.
If the OP had been to that McD’s back then, the manager would have said that they could either buy a Big Mac, which comes with pickles included, they could buy something else on the menu, or they could choose not to buy anything at all.
I can still hear him saying “You may not serve a Big Mac w/o any of these ingredients. If someone asks, explain that you can’t. If they argue, come get me.”
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The McD’s near me all permit special orders that add or remove condiments. The special order is printed on the receipt, and is displayed on an overhead screen at the grill.
[QUOTE=Miller]
Because McDonalds is a low quality restaurant across the board. They use the cheapest ingredients possible, and the cheapest employees possible. Most people can understand that “cheap ingredients” = “shitty food.” Why is it so hard to also understand that “cheap labor” = “shitty service?” The counter jockies at McDonalds are doing what they’re paid for: speed. They get the burger in the bag and the customer out the door as quickly as possible. And that’s all McDonalds cares about. You want good customer service and accuracy in your order? That costs extra. You’re not going to find it at McDonalds. That’s not what they do.
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I think a lot has to do with adult supervision, or lack thereof. When the same McD’s in my city have adults on shift, there are very few errors with my meals. Notably, the 0 for 4 last night involved two McD franchises that had no adults (as in mature adults, not kids who have reached 18) on staff at the time.
There are several Taco Time fast food franchises in our city, all owned by the same fellow, who makes a point of working the line at each of them fairly often. The service at these places is always excellent. He has a couple of motel franchises as well, which he also takes turns at staffing. He told me that he believes that hands on involvement at the ground level of his buisnesses makes for better service/quality. I agree with him.
When three fellows purchased the Wendy’s franchise in our city, they all took turns working the line, and again the service was excellent. Since then, they had a falling out with each other (our firm represented two of them), and they are no longer spending as much time working the line. The level of service has declined.
What it comes down to is that there is no shortage of applicants for minimum wage jobs where I live (many of the local mills have closed). If a kid is found to be a slacker by an adult supervisor, then the kid will be replaced. If there is no adult supervisor on the ground, then the sad sacks can get away with what they do best.
I don’t know the owner of the McD franchises here, so I don’t know what the staffing constraints are, but I expect that finding adults for the evening shift this close to Christmas must have been a problem.