EMail Troubleshooing: HELP!

Can anyone help me with ym email problems???

A) MS Outlook will not automatically send & receive even though I have this option set.

B) My email (sometimes) will continuously ask me for a password. This last time, my Internet Provider claimed “it’s because the message in your mailbox is too big to download” What?!?!? This HAS to be BS! They told me the subject of this “guilty” message was “test”. Yeah, a whopping 1k email I sent to myself from a different account!

Can anyone confirm if these problems are on my end or theirs? I am beginning to think BOTH are due to them (my Internet provider)!

Thanks,
Jinx

Re: A) Unless you are receiving an error message when you manually launch Send/Receive, it is probably on your end. Check Tools/Options/Mail Delivery, and make sure both boxes under Mail Account Options are checked (Send messages immediately when connected, & Check for new messages every XX minutes).

a) Yep! Both boxes are checked - per “Fear Itself”'s suggestion

b) Get this poopy: We have a problem where it LOOKS like it has sent, but then we simultaneously get an UNDELIVERABLE error! Our Internet provider “claims” that we MUST retrieve first before we can send! That means we must store every “to-be sent” email in our draft box, then go retrieve to make sure “all is clear” in the mailbox…AND THEN AND ONLY THEN can we send!

Ridiculous! And, our Internet Provider claims that it has ALWAYS bneen this way, but this headache has only started for us recently. Any clues or WAGs about this crap???

All tips, suggestions, thoughts, and WAGs appreciated!

  • Jinx :smack:

If that’s what they say, try this:

Go to your mail account settings, and look for an option that says something like “my outgoing server requires authentication” and enter your incoming email username and password. This should save you from having to compulsarily receive mail every time you want to send out mail.

If your ISP says a particular email is causing you trouble, then they have the power to fix it/ Ask them to remove that offending email.

When I worked at an ISP, we did that by default: Problem with an email? We’ll go in and sort it out.

I have this problem too, which just goes away eventually. I’ve complained, to no avail. FWIW I’m on Adelphia Powerlink, a cable modem service provider in South Florida.

Thanks! This did the trick!
Could this have also been blocking it from sending/receiving automatically??? Any thoughts on this?

Thanks a million!

  • Jinx

Jinx, if you ever have trouble receiving mail and you think one particular email might be gumming up the works (it can happen!), you can always go to the Web page of the ISP and download the mail there. For example, I use Earthlink, so I go to mail.earthlink.net, log in, and get the mail. All you have to do then is remove the one that appears to be screwing things up, log out of the site, and go back to Outlook.

:eek: WOW! You have enlightened me, oh wise one!
(I’m just a mushroom: Kept in the dark and fed cow fertilizer.)

:confused: Sorry, but I didn’t know this! You mean that’s a web address? Does it need “www” as a prefix? Also, you say I can “get the mail” from there, but will it download into my inbox? If not, where will it dump it on my “C” drive? Or, does it ask for a path? …like downloading a file from the internet? (Of course, typically, I use Save As… which prompts me for the path as I name the file.)

Sorry, but I lack the “savoir-faire” with all this e-stuff…! So, please bear with me!

Thanks for the tip!

  • Jinx

Eureka! I just accidentally discovered our Internet provider will soon be selling us off to someone else! No wonder our service has been so crappy! They won’t be handling emails or dial-ups starting mid-Nov!

They never bothered to tell us, and they’ve allowed their services to go down the toilet! We’ve been pooped on! Grrr!

Special BIG thanks, doc, to Dantheman!!! His advice clued me in to this info! What a total shock!

-Jinx

This only works if your provider has implemtmented a web-based email system. Mine, for example, has not. Although they are allegedly “working on it”.

Yeah, that’s true, Revtim - sorry, I guess not all ISPs have them.

Jinx, your Internet provider will always have a Web site. Most of the time, the URL will be www.yourISP’sname.com or something like that. For example, Earthlink’s (mine) is www.earthlink.net.

Once you’re on their home page, there should be a link for Web email or net mail or something similar. If you click on this link, you will likely be asked to log in, and at this point you’d simply enter your username and password as if you were logging onto the Internet in the first place.

Now, once you’re on this mail page (if it exists), you should see a setup that’s similar to Outlook, at least in principle. You should see an Inbox, Sent Items, Deleted Items, and so forth. Click on Inbox, and you can retrieve all the new emails.

Retrieving them, however, is not the same as downloading them onto your PC. If there’s an email that has an attachment, you click on the attachment (though this varies from ISP to ISP, I would think), and it’ll ask you where you want to save it. It won’t save it somewhere on your hard drive indiscriminately.

You can keep emails on this Web mail page for quite a while - most will set a limit of space, not time. So you could theoretically keep emails there for years and years, provided you didn’t have so many of them that you ran out of room. :slight_smile:

Now, with Earthlink (and this might not be the same across the board, so take it for what you will), if I retrieve messages into my Inbox at their mail page, then close the page or logout from it, when I open Outlook the ones I retrieved will still be in my Inbox.

Personally, I prefer to use Outlook because it can take quite a while to move from page to page, from email to email, on the Web itself, whereas Outlook’s a bit faster (being on my PC). So I use Earthlink’s mail page as a backup for Outlook in case there’s a problem. Just this morning I wasn’t able to get messages from Earthlink through Outlook, so I went to Earthlink’s site, logged in, and tried to retrieve messages there (this time, however, I found that Earthlink itself had problems, not me).

This is particularly helpful if there’s a specific email address that’s holding things up; say it’s a big one that’s causing Outlook to timeout.

Hope this has helped!