I just had the ill fate to have to reload IE8 and got the full range of what I’m talking about.
They had a standard Progress Bar, but instead of it going left to right once, stopping at the end, it goes left to right dozens of times, so you have no clue how far along it is or even whether it’s hung.
On the Windows Update page they know that you care about how long the download will take. The thing says that at my connection speed the download will take one minute. Fine, please run the latest batch. But wait, that was not for the full download, just the starter file, which sucks in more and more really long files, with not even a file count given in advance, and a half hour later my computer is still tied up.
It demands to know various versions of software I have, but does not tell me the complete version number of what I’m downloading, so I get some stuff that I already had last time.
Throughout the whole process the hourglass is not started until at least a minute into the process, so I’m not sure if I started it off or not.
At the end, after a couple of forced reboots, it has deleted my settings for home page, search engine, what files I want/don’t want on my Links bar.
Then it offers to remove some of the many extra buttons it’s added, but won’t let me remove the most annoying- an unnecessary separate Search window and an unnecessary Favorites tab. I only use these with hotkeys, so the new buttons are a waste of space, and I can’t even move them out of the way, they are stuck in top and leftmost positions.
Then I wanted to use their forum to ask about one problem. They insisted (insisted!) that I call their support phone line because it was free until December for IE8. Well, there was a endless phone tree, but none of the responses fit my question, I kept returning to the top. Another failure to follow their own format. So I pressed 0 and got a person, who grilled me about my name and city and home phone number and then disconnected me. Ach!
This of course is why I usually use Firefox.
If they simply followed the patterns they themselves laid out for others, I might resent their market dominance less. Somebody should tell them that. But their own email address is a well kept secret.