I’ve always been wary of the tickets you can print at home and how the first person who gets there to show the barcode gets in. Apparently you just need to trust the person you might by the ticket from.
I just bought tickets for my wife and I to a festival in April in Charleston from StubHub.
I printed them and see that they were originally sold by Ticketmaster and issued to a specific person.
I do see alot of Ticketmaster fine-print that might concern me except for the fact that it and StubHub (owned by eBay?) do this all the time and probably would have dealt with any problems by now.
My main concern is the specific person that these were issued to and whether the festival might require that person to use them.
Apart from contacting the festival (which I plan to), does anyone have any thoughts??
I’ve never had any problem with pro sports venues not accepting printed tickets from StubHub for seats originally owned by someone else (these mostly or entirely involve season ticket holders as far as I know).
In your position I’d probably avoid contacting the festival organizers ahead of time (why risk creating a problem where there is none?) but I can understand wanting the reassurance.
I showed up for a Paul McCartney concert with a stub hub ticket and the seat had already been taken. With a heavy heart I said, “fuck it” and went over to my friend’s house two blocks from the stadium and listened to the concert from his back yard.
The next day I called and they refunded my money with no questions asked. It’s hard to remember the details now but they also asked me to send some signed document saying what happened presumably so they could do bad things to the seller. They also put a credit on my “account” that I have never used but could put toward tickets if I ever buy from them again. Don’t remember how much.
There was a number on the ticket that I could have called and they say they would have gotten me another ticket in time for the show. Don’t know if that would have worked because I didn’t try but, based on their response I wouldn’t be surprised if they tried.
All in all not what I would have wanted but I was satisfied with their response.
I went through a similar situation. I had purchased concert tickets through Stubhub for my daughter and a friend. I printed the tickets and saw they had someone else’s name. I was worried because the friend’s dad was taking the girls to the concert, so even with the credit card receipt to show if necessary,all the names were different. I called Stubhub, they assured me it was fine and said they would refund me if there was a problem. There wasn’t a problem.
Thanks for the responses. I also have tix for a show later this summer…also Ticketmaster…also with the original purchaser’s name on them. Must be a normal thing.
I’ve had a weird experience with StubHub. I live in British Columbia and our family was going down to Disneyland last spring. We decided to hit a Anaheim Angels game, so I bought 5 tickets on Stub Hub. The game was on April 25 or something like that. I ordered the tickets mid-March.
The first week of April I received an shipping envelope from Stub Hub. Inside were 2 envelopes of tickets, one envelope had my name on it and 5 tickets to the game we wanted to see. The other envelope had a ladies name on it and 2 tickets for a game happening the next night (as in I got the tickets on Friday and the tickets were for a game on the Saturday). Her address was some where in California.
I assume whoever was doing the “picking” for shipments made a mistake and put the wrong envelope into my shipment.
I called Stub Hub and explained to them what happened, I’m not sure they really understood what I was trying to say. My wife actually tracked down the lady on Facebook and sent her a message to let her know her tickets she bought for the game happening in less than 24 hours weren’t getting there!
Yeah, it’s reasonable for Stubhub to just refund you your cost, but on the other hand, if I bought a ticket to an event and planned out the time and showed up and couldn’t get in, I’d be out a lot more than the cost of the ticket.
We had something very similar – and like you said, it also seemed like the customer service people, while very nice, weren’t quite understanding what we were saying. The two reps we spoke with kept coming back to whether we had our own tickets (we did), and it felt like that was the end of their customer service flow chart, and that we couldn’t possibly be having a problem beyond that.
PSA: www.cashortrade.orgCashOrTrade.org has a much more limited range, but it’s constantly growing. It grew out of a music community that shunned scalpers and profit-making on ticket resales.
Its primary purpose is to facilitate **ticket re-sales at face value or below, **using a community-based reputation system to maintain honesty. I have had success purchasing and selling. It’s a great concept.
