I ONLY use facebook to look at pictures of my dogs when I board them. The ‘kennel’ has a facebook page where it uploads pictures to their facebook page.
So, I look about once a year. And I forgot my fb credentials and tried to create a new pwd.
Verify my text and send in code? Check. They have my correct phone #
Verify my email and send in code? Check. They have my correct email
Send a freaking picture of myself? Um, OK, check. There are no pictures of me on facebook as far as I know that they can compare it to.
Their response -
Jeffery - We disabled your account. You cannot request another review of this decision.
I am NOT Jeffery. There is no Jeffery associated with the account. I do not know anyone named Jeffery. But they disabled my account. My name starts with ‘D’
Can I reach anyone at fb? Hell no, that appears to be impossible.
Was my account hacked? Shit, I donno. Does fb just have their wires crossed? Beats me.
Shit. Now I can’t look at pictures of my dogs when I’m on vacation.
Shouldn’t Facebook pages allow anonymous access? Or it the page you’re looking at authenticated through your FB account so you can look at your dogs only, other customers can look at their dogs only, and anonymous viewers can’t look at anyone’s dog?
Your account was likely hacked and FB locked it after people reported that it was spamming their pages with offers to do duct cleaning or sending out tons of friend requests. The picture is to prove you’re you, though I thought facebook asks for an ID.
ISTM you have two options, push forward to get your account unlocked or abandon it and start a new one. Personally, I’d try to get it unlocked just so my old hacked page, with my pictures and my friends isn’t floating around out there.
Also, maybe change any accounts you have that use the same password.
I would think so. I really don’t know jack about fb. When we look at the dogs, we see all the dogs. These folks take a lot of pictures of them playing, and post them all. It’s fun.
I’m going to push forward for now. That account is empty. I never shared any pictures or info. I created it years ago to see what the deleo was. It worked to see the doggo pics. That’s all I use it for.
But, I’m pissed. That’s why I’m going to try to push forward. Where I work we strive for customer service. I’m with County GOV. But by god if you ask us a question, you will get an answer that day. Usually withing an hour or so.
The other option is to have my wife create a fb page, but she really doesn’t want to. I assume people will find her and do whatever it is you do on fb, and since my wife won’t respond, they will feel snubbed I suppose.
I guess I could try to create a sock. But I really don’t want to. I’ve never done anything like that, and it would just be something else to keep track of.
Concerning Facebook in general here is a quote of a recent lecture by Stephen Fry that may be relevant to the topic at hand:
Yuval Noah Harari’s fascinating new book Nexus concentrates at one point on the two word goal of the algorithms that were put to work to monetise Facebook when it moved from university bulletin board to global network and decided to pay for itself with online advertising. The two words the algorithms were tasked with were “maximise engagement”. Seemed innocent enough at the time. No one predicted, neither software engineer, philosopher, sociologist, cultural commentator nor psychologist, that those algorithms on their journey to capture our clicks would discover that engagement is most maximised by anger, outrage, resentment, envy, fear and hatred. The worst passions. In all of us — you and me — not just in our ideological enemies.
It seems to have worked for with you: you are angry and very engaged.
The rest of the lecture is worth reading too, but off topic.
But if you want my advice: fuck facebook. Delete it. Turn your back on them, don’t even ignore them from now on. Yeah, yeah, I know… But I only use it to watch dogs / stay in contact with my niece / for philantropic purposes / for my asthma / to praise the Lord… completely harmless. Bullshit! You don’t use it, it uses you.
Just to be clear, you’re pissed at the people that hacked your account, right? Assuming that’s what’s going on, facebook did what they’re supposed to do. Locked the account until someone can prove it’s theirs.
Lots and lots and lots of people have multiple accounts, often for exactly this reason. That is, their account got hacked and they started a new one. Facebook doesn’t view ‘socks’ quite the same way we do here.
fb texted ME a code. I entered it in their process. All good.
fb emailed ME a code. I entered it in their process. All good.
fb asked for a picture of ME. I sent it… and they disabled the account.
Now after all the verification, they think I’m someone named Jeffery. There is no way to respond to their contact saying that the account was deleted. They addressed me as Jeffery.
I’M. NOT. JEFFERY.
Yet they have my phone# and email correct. But they now think I’m somebody named Jeffery.
What I’m pissed about is that after all the verification, they still deleted my account. No questions, no way to contact fb.
Some asshole named Jeffery may have hi-jacked my account. Donno. I want to straighten it out. OR fb has it’s wires crossed. Donno.
You keep saying ‘picture’, did you send them a picture of yourself or an ID?
If you haven’t run across this page, it has other methods for regaining access to your account. But if the only thing you use the account for is looking at dog pictures once a year, it’s going to be easier to set up a new one. I also found this:
We may disable or delete your account if it appears to have been hacked or compromised and we are unable to confirm ownership of the account after a year, or if the account is unused and remains inactive for an extended period of time.
They wanted a photo of me. Sort of like a passport picture. I suspect that they may have used some AI to match my photo to ME. And since I don’t have a photo of me on the site, it found someone named Jeffery that was close enough. I donno.
I would’ve suspected they wanted an ID so they could match the name on the card to the name associated with the account (or at least a name that was associated with the account).
Just asking for a photo seems odd since a hacker could use one of your pictures. I’ve seen sites that ask for a photo of you holding something specific (ie a paper that says [site name] on it) to show that you just took the picture right now.
If you need to confirm your name on Facebook, or if you’ve lost access to your account, you may be asked to send us a copy of something with your name on it. You have several different options …
I don’t know what feature it’s talking about, but that could’ve been a hacker sending out mass friend requests or you trying to log in or ‘fix’ your account over and over.
If they told you that your account is permanently disabled, that is, it’s never coming back, I don’t see any reason not to give up on this one and start a new one. Especially since, based on what you’ve said, you’re not losing much.
Maybe just leave it alone for a day and try logging in again tomorrow.
Also, if you’ve ever logged in from another device (different computer, phone etc), try that. Facebook uses that method for some account/password recovery methods.
That’s gonna be the route I take (though the last thing I want is a special email address for fb).
First though, I sent an email to support@fb.com . For all the good it will do me. But dammit, they are in the communication business - COMMUNICATE!
No good local Kennels. Not at all. We live 100 miles from our airport (DIA). This Kennel is a great place, close to the airport (started by a flight attendant that knew what difficulties travelers have with their animals when traveling). I wouldn’t trust our dogs with anyone else.
I will not abandon my dogs to some place where they are in a wire cage most of the day.
I asked a question earlier and I don’t think I got my point across, so let me try again in the form of a direct assertion.
It appears you don’t even need a Facebook account to see the wee beasties having a good time. At all. I don’t have an FB account, and I just completely anonymously looked at several pages of pictures of cats and dogs apparently having a grand time.
So, you do not need to fix your FB account if the only thing you want to do is browse the kennel’s pictures of your animals. Use an incognito tab in your browser, close the irrelevant “join or log in” popup, and look at the happy animals (presumably including yours) to your heart’s content.
And avoid the artificial heartburn of a useless compromised Facebook account.