I totally get being annoyed at them and their incompetence. But you are a non-paying user of a site that relies on ads, and you hardly ever use the site. How much time and effort are they obligated to spend to fix this error?
You can stand on principle, but they’re gonna stand on understaffed departments that help drive up their profits by driving down labor costs. Or you can start a new account and look at the dogs. Once you’re done being irritated, the same choices will be there.
My account got hijacked a while back, but what was different from this situation was that within minutes my email, password, and phone number were all changed. It took several hours to undo with all the hoops I had to go thru, but I finally made it as I had one device that I had previously used to access my account that was unaffected by the hijacking.
Well, yeah, I just need to get another email addy.
This is mostly about principle. An automated email giving the basics of what happened would have satisfied me. A notice saying your account has been closed and you cannot appeal this when you try to login addressed to someone else is not helpful. It does hint that it was hi-jacked because of the different name.
However much it costs to fix it, seeing as it was their error. It’s a $100 billion+ company. They aren’t hurting for resources to fix their errors.
They asked for proof. The OP provided it. If their system doesn’t handle that proof correctly, that system is broken, and will continue to be broken for others.
You can ask how much of the OP’s time it’s worth to try and fix someone else’s mistake, given how little if affects them. But when it comes to Facebook’s responsibility to fix it?
Coolcoolcool! All I have left to say is the second paragraph of the post whose first paragraph you quoted:
Well, I guess I have a little more to say: when we’re in the trash fire of a fucking dystopia that we’re in, I recommend picking and choosing the principled stands worth taking.
If that fails, or doesn’t work. Volunteer to set up Instagram on their computer. 6yo kids can do it. Shouldn’t be hard.
If that fails, cancel all vacays the dogs can’t go on.
Really the principal of the matter doesn’t matter in this crazy world. No one gives a shit. Especially online sites, social media and possibly not your garbage man.
You’ll have to start from scratch. A do-over. Rinse and repeat. Take a loss for the team. It’s just pixels on a screen. After all
Instagram and Facebook are both owned by Meta. You can use the login of one on the other. If you have an Instagram account, you can use that to login to Facebook. If you’re going to create an Instagram account, you may as well create another Facebook account, and if your email is banned from Facebook, it might also be banned on Instagram.
Not gonna happen. This the ONLY ‘kennel’ I will take my dogs to. It’s a great place.
They are 100 miles away from me which complicates things a bit. They aren’t and shouldn’t allow a volunteer to dick around on their computer system. And I have zero idea what Instagram is. Sort of like my knowledge of fb. The only reason I had a fb account in the first place was to see what all the fuss was about. It’s mostly a lot about nothing.
Cancel a 25k month long vaca to Europe that has been paid for. Don’t think so.
Create a new gmail account specificaly so I can see my dogs ‘side’ of the vacation and set up a new fb account?