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Just snarking in kind, ma’am. Why do you (IMO, and I mean no offense) seem to assume most parents whose kids melt down don’t have your parenting skills or dedication? I’d bet many do, and are trying their level best. How about we cut them some slack?
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I do give the parents slack. What you seemed to have done is personalize the thread’s response to your own situation. The kids on the SWA were nothing like what you described for your own child. We’ve been at cross purposes all along. 
If I had been sitting near you, I might have sent sympathetic grimaces or even offered to distract your kid. When #2 son screamed due to his ears on that flight, I got several bitchy comments (“shut up him” was one of the nicer ones) and they hurt. I was embarrassed, harassed but mostly worried about #2 son–I had no idea what was wrong except that his ears hurt. It’s not something I would want to do again.
I was on my soapbox about these SWA kids and the “parents” who let them run amok. Just the fact that they were confident enough to run about a plane speaks volumes re the “parenting”–these kids are not parented.
I am fed to the backteeth by moms (and dads) letting their kids get away with murder in public. I see it every time I grocery shop, and the mall is kid hell. Why a mom thinks Jr will want to stay strapped in a stroller all day while she shops with a girlfriend is beyond me.
You must get these 18 things at the mall? Ok, then involve your kid in the expedition–don’t drag him or her around like s/he’s dead weight and keep feeding them crap from the food court when they fuss. Kid’s had no nap, no activity, no playtime and mom expects him or her to behave. It’s ridiculous. It’s that kind of “parenting” that makes me see red, not the ones who are in the trenches, trying to do their best under less than ideal circumstances. The SWA parents were not trying their best (or if they were, they need remediation in parenting 101).
I don’t believe in spanking or smacking, but I do believe in intimidation and promises aka consequences (not threats–never make a threat you can’t/won’t carry out). That said, I have swatted 2 of my kids on a single occasion each: both involved a child running out into a street or parking lot. Since I never hit my kids, this light swat through a diaper made an impression.
Pick your battles and stick with them, but also remember what it was like to be little with little to no control over any of your life or choices. (this is for the under Kindergarten set). Also, try to remember what it’s like to be that young and to not understand the world and to fear it a bit (or to be clueless of what you should fear or both)–and that applies from crawling to college.
I am sorry that SWA reimbursed them the money. No doubt they’ll soon be on Oprah, sobbing about how horrid it all was for the poor special children. Ok, that’s a bit venomous, but there are plenty of parents quietly getting on with the extra difficult task of raising handicapped kids–these parents could take a lesson (or 5) from them.