I am so angry. After Fedex ignored my instructions to ring my doorbell when they had to drop off a return box for my broken laptop and just left it outside my secure building. I finally got it two days later. A neighbor found it and brought the return box to me.
It took me about two minutes to pack it up, tape it up, and stick the included return label on it. If they just rang my doorbell as instructed, I would have wasted a minute or two of the drivers time for that to happen and send it on its way.
I called Fedex to pick it up. Their robot voice told me that the earliest they could pick it up was 3 days from the time I called. My second choice was for them to pick it up at a different time and date. APRIL 18 2019 at 1 PM. I hate trying to reason with a computer.
After another hour I finally got to speak to a real human, but english was clearly not his primary language. I finally got to a supervisor and was told that they can pick up the parcel in 2 days with no guaranteed time and it would still add another day to deliver the package.
I live in a mixed residential/business area of a large city and see Fedex trucks stop across the street from me at least 3 times a day. So I asked if I see one of these trucks can I give it to the driver. The answer was maybe. It depends on the driver, but they are no supposed to do that.
I have in the past walked by a USPS letter carrier doing his or her rounds and simply handed them something to mail without any problems. Same with UPS.
What is wrong with Fedex now? They suck, are inflexible and went from the most reliable delivery company to the worst and are still the most expensive. How can they still be in business with such a change in their business plan?