The following is a letter I have tried to sent to Firehouse Subs headquarters but I don’t know if I succeeded as companies do not make it easy to sent them letters-
Today, February 9, 2026, I stopped at the local Firehouse Subs at 625 Medford Center in Medford, Oregon. I have been going there for years and I really enjoyed the subs and sweet tea. I went up to the counter to place my order. One of the staff was standing directly at the cash register. He did not say anything but stood there so I assumed he was ready to take my order. I stated my order and he said he would have someone take my order. I apologized for thinking he was the person to take orders. I said “I’m sorry” and he walked away he said " I know you are." A strange comment I thought but just shrugged it off. Someone else took my order and I sat down and waited. About 5 minutes later one of the other employees came up to me with my sub, handed it to me and said I was to leave and never come back. I was confused and asked him why. He replied “Don’t make me say it.” Still confused, I again asked why and he slowly and very quietly said that I had done something to the manager’s daughter and I was not to ever come back. Now very confused I asked him to get the manager and he said “They do not want to talk to you.” I was still very confused about what he was talking about and what someone was accusing me of because I don’t know who the manager is or any one of the people working there. I left there upset and confused. I have been going there since they opened at that location and have been to other Firehouse Subs in other parts of the country and have always enjoyed the food and service. I got home to write this and was very much was no longer hungry and decided I was definitely not going to eat the sub as I was very suspicious and did not trust that my sub had been tampered with due to the attitude that I had received. I thought about giving the sub away but if I did not trust it for myself I could not in good faith give it to someone else.
The intent of this letter is to inform you of my recent experience with one of your restaurants and that I will never visit that location or any other Firehouse Subs. The experience has left me distrustful of what service I would get and the food would only serve to remind me of what happened today. I do wish I had asked for my money back before I left as the meal was thrown away for the above reasons. I will ask you if you would refund me the total amount of $16.28. I do not expect to receive it but I am asking none the less. I do not know what happened today but this has to be my last visit to a Firehouse Subs.
That’s my letter.