Is any of this real?
I’m losing my faith in the veracity of anonymous message boards,
Or are you!?!? dun dun dun!!!
I’ll never admit to anything.
Or am I lying?
Well, one of us always is, while the other always tells the truth!
Perhaps the OP is a known arsonist in town?
If you’re absolutely sure that you didn’t do anything to the manager’s daughter, go back to the Firehouse Subs that you went to. Order there. If someone working there claims that you did something to the manager’s daughter, tell them to call the police. When the police come, tell them what happened to you. Tell them, as precisely as possible, that you have never known the manager’s daughter. Tell them that if they think that you did such a thing, they should arrest you. Tell them that they should also bring in the manager and his daughter. Let the police figure out what actually happened.
Isn’t that trespassing, if they just say they don’t want to serve you and do want you to leave, and it’s not about your race or your sex or whatever?
Did anyone read any of my quotes? The employees in question are on record as having done the exact same things to other customers, incl. playing (dis)favorites.
Not the exact same thing. None of the reviews say the customer was accused of anything. None of the reviews say the customer was told to “never come back”.
Huh. I need to read better.
I thought those quotes came either from the OP, or that the OP was using that as a basis for his “experience”, with some additional details about the farmer’s, I mean, manager’s daughter.
Looking through the Google reviews, those seem to be from a few customers over a period of several months and probably not even the same employees over that period. On average, it’s the usual mix of good and bad with an overall ok set of ratings (4 out of 5).
It’s entirely possible the OP got unlucky with employees but, based on the online reviews, it doesn’t seem to be normal behavior out of this location’s staff, either. Not that it didn’t happen or couldn’t happen but it does read as the typical sort of outrage clickbait one runs across with regularity these days.
Usually a business wants to hear these things. They even try to bribe you with a coupon or free food in exchange for feedback. If a person experiences a bad experience at a restaurant, they’d want to know.
Maybe this is a one-off situation, maybe not. Maybe the manager is exhibiting paranoid behavior and nobody is speaking up. If everyone thought this was a personal experience and not worth mentioning, nobody would ever know and nothing would be improved.
I think a complaint is totally warranted. Heck, when I was in retail I’d have wanted to know that a customer had a bad experience because I’d want to get to the bottom of it.
Multiple employees in the store knew what he (supposedly) did to the manager’s daughter. Is she also employed there & was she working at the time to be able to say, “that’s the guy who did ___”? Otherwise, how would they know what the guy (who did anything by breaking her heart by breaking up with her to something illegal with/to her) looks like? I’m with you, skeptical.
If he was dating the manager’s daughter & cheated on her, or broke her heart by dumping her that’s not a police matter. However, if he was told to leave & has come back, that is a police matter as he is trespassing. Nope, going back & telling them to call the cops is a bad idea, from the minimum of wasting their time to getting themself arrested.
I also doubt the story, but if it’s anywhere near true (and the OP didn’t actually do anything to the manager’s daughter), I think writing a letter to corporate is a perfectly valid response, and nowhere near “unhinged”. I once wrote an email to a chain’s Customer Service dept because my daughter’s hot chocolate didn’t have any chocolate in it (we were back in the car and on the highway before we discovered that). They sent me $15 credit for future purchases. Getting crap from employees definitely warrants a complaint.
Agreed with this. You don’t want to be like the lady who got arrested over McNuggets.
Granted, there was actually assault involved in that situation so it’s not a great comparison. Still, you don’t want to get the police involved over an issue with an order. The greatest revenge is to just never go back there, and clearly they don’t want you there either.
I was at a place once and paid for my food with a twenty. They didn’t give me change but claimed they did. I called the cops. They came and bought the stores version of events - that they gave me change for a $20. I told the cops to search my pockets - I had no other money on me. They wouldn’t, things got heated and as I was leaving I threw my receipt on the ground. I was arrested and taken to jail for littering.
Let’s say that this story is mostly true, from the perspective of the OP. That at least two employees claimed to recognize the OP when he walked in the store as someone who had done something nefarious to their manager’s daughter and as a result treated the OP coldly and asked him to never return.
In order of likelihood, one of the following things is true:
- The OP did in fact do something nefarious to the manager’s daughter
- The OP looks just like someone who did something nefarious to the manager’s daughter
- This was a game involving multiple employees perpetrated against the OP on a lark
I find all of these unlikely, but option 3 is the least likely of all. Non-zero, but so bizarre as to be non-believable.
If option 1 occurred, complaining to the owner is not only unwarranted, but unwise.
If option 2 occurred, complaining to the owner is unwarranted, as the best case result would be the owner looking into it, and the manager explaining “this guy [assaulted?] my daughter and I had my staff learn to recognize him on sight, with instructions that if he ever happened to come into this sandwich shop to serve him and then ask him to leave and never come back.” The correct response by the owner would be “ok, strange, but I understand. You don’t have to serve someone who assaulted your family member.”
If option 3 occurred, this complaint would be useful (if it was one of multiple similar complaints submitted that indicated a pattern), but I just don’t believe that that is what happened. No business owner is going to follow up on this unless they receive many similar accusations. I get your point that if no one speaks up about strange behavior then how would anyone know, but in an era where it is trivially easy to leave public reviews, the fact that no one has shared a similar experience drives the probability of this being the thing that happened toward zero.
Sure, there is value as a business owner in knowing what goes on in your store. But as the OP/customer, there is no value in bringing this event to the attention of the owner.
Those are all possible, and in that order, I agree. But I’d also add, maybe even as #3, and pushing the current #3 down to #4, that the accusation from the manager might be because the manager is having a mental health crisis of some kind. Imagining that a customer is someone that had something to do with their daughter. It’s a remote possibility, but still a possibility.
I also acknowledge that it’s possible that the OP really is guilty of something, or this story has a mistruth to it. Definitely.
I can assure you that’s not the case. It absolutely has value, if for no other reason than a person is able to take some action in a situation where they are otherwise powerless to fight back against mistreatment. I have had extremely bad experiences at fast food establishments before, and leaving a complaint always makes me feel a bit better. (Fortunately, I’ve only been compelled to do that a couple of times, and for situations that were pretty extreme; close to the level that the OP is describing here, though of course very different in detail.)
I don’t know why everyone keeps posting like this is some huge conspiracy. One employee said this to him. The other employees might have no idea.
I consider this to be the least-likely of all. Because if the OP really did do something nefarious to the manager’s daughter, I highly doubt he would have started this thread.