When I had a problem with a product that fell apart after one use, I posted a complaint to their Facebook page and got a replacement for free in just a couple of days. Might want to see if this company is on Facebook?
I see, Mr. Barbarian. And is it possible you may have gotten anything else backwards recently? Can you even be certain you ordered the correct item? Are you sure you didn’t get the driver’s side & passenger side mixed up?
OK, I got nuthin. Sucky customer service sucks.
Amateur Barbarian:
We want to get you in touch with someone here at WeatherTech. Could you send me your contact information to Facebook@WeatherTech.com so that we can have someone reach out to you?
Thank you,
Dan3345
Well, all’s well that ends well.
I don’t know. I’m not sure I’m interested in a response I had to kick out of someone. I know the usual purpose of a bitchfest like the above is to arm-twist the target into concessions, but that wasn’t what I had in mind.
I’d rather MacNeil had lived up to their well-promoted standards and saved nobody-me all the hassle.
If you were going to arm-twist someone, you probably wouldn’t have done it on the SDMB.
Besides, at this point you’re a test-case. You sort of have to let them try, and see if they make a hash of it all, or actually manage to salvage their reputation with you (and of course report back to all of us/posterity about the results).
I’m curious to see whether they’ll be able to mollify you after such a royal clusterfuck of customer service failures.
Come on — I want to live vicariously!
What, then, did you have in mind? You’ve been trumpeting to the skies in this thread WeatherTech’s crummy customer service, and here they want to provide you some customer service, and possibly fix what went wrong, and you turn all coy? “I don’t know.” Were I WeatherTech, at this point I’d be saying, “Well, fuck you too, pal.”
Not to be blunt, but that ship has sailed. Do you want satisfaction or do you want to bitch and moan?
Note that this is their social media manager doing his job by attempting to put out an internet fire. Forgive me if I’m “coy” because I don’t want to play that game; I didn’t start the fire. I didn’t post this here (and in some more targeted forums, where he also responded) because I wanted to bend them over a barrel; I could have done that by picking up the phone and calling the head office.
My intent was to counterweight their bullshit advertising about how great they are. In the words of G.W. Bush, “Mission Accomplished.” At this point, comping me a set of mats doesn’t undo days of frustration and hassle that began when a deeply loyal customer tried to fix two problems at once, both theirs, and they clearly didn’t give a shit about either one.
@Dan3345: I’ve no doubt you can find me if MacNeil has a real interest in fixing the problem.
Amateur Barbarian,
Should you change your mind, we would be happy to get in touch with you.
Sincerely,
Dan3345
Sorry OP. This has gotten to the “I’d rather have my grievance.” stage, which is completely childish.
They have reached out, so you need to respond.
Sorry you see it that way. You are wrong, in any case.
WT’s response is simply too little, from the wrong department and too late to make up for all that went before, so I’ll buy my mats from someone else. I don’t see that I even owe them the courtesy of a reply at this point.
One point I omitted from all the above is that the mats were meant to be an Xmas present and I ordered and received them, and made my initial inquiry about returning them, well in time for that to happen. As it was, I was one middling present short to that person and as we do small Christmases, that’s not a minor nor fixable.
I’ve sent the mats back and will buy another brand.
[My snipping]. Now you’re just being a bitch. If I were in the market for designer floor mats (and for the record, I’m more likely to have a use for a chocolate teapot) I would completely ignore your complaints about this company based on your attitude now that they’re actually trying to work with you. Enjoy your grumbling, Princess.
Ding ding ding!
Yeah, if your intent was to demonstrate to the internet how terrible their customer service is, all you’ve done is give them a great big out by refusing their reasonable attempt to fix the problem. Now they’re the good guys and you look like a nutjob. It’s apparently more important to you to tell the world how they didn’t give you what you want than it is to, you know, actually get what you want. Furthermore, your irrationality and vitriol make me wonder if the poor support person you talked to the first time wasn’t necessarily as awful as you make her out to be.
My truck’s floor mats do kind of suck and get all bunched up under the pedals. Maybe I should go check those out…
Good to know this about you. I’m afraid you’ve managed to make WT into the good guys here when you started from such a position of strength. When you refuse to give someone a chance to make good on a simple mistake you lose the battle.
Maybe try stamping your feet? Or holding your breath until you turn blue?
I’m on the side of Amateur Barbarian here. Every company have excellent customer service if you manage to make your problem public. What i’m more interested in is the customer service i can expect as a simple guy making a purchase and encountering some problems with it. I don’t think that A B owes them anything - he gave them enough chances to make it right, and they failed. Why should he smile for the cameras for them?
You realize the fire is out now, right?