Background: I work as a computer babysitter at a phone center. No, we’re not telemarketers. Our calls go out over 6 T1 lines, controlled by a complex computer. The whole shebang is part of my baliwick. Unfortunately for me, the T1s are owned by MCI. When we got them, they were owned by some other company, because we knew what a load MCI was and is. As a matter of fact, we spent a not-inconsiderable amount of money avoiding them. Then they took over whatever company it was so we got stuck with them anyway.
Anyway, T1 #5 sucks royal ass. We’ve had an problems with it for well over a year. Today was just one more straw on this long-suffering camel’s back. We were running a huge project which was giving me all kinds of unrelated headaches anyway, when ol’ #5 decides to fuck with me some more. It starts its old familiar yo-yo impression, where it goes down and back up over and over and over again. The problem is, whenever it goes down, any calls connected over it (which, logically, would be about one sixth of our total calls, which works out to about 30 or so) get dropped. So the phone center is bawling my ass out over calls getting dropped like crazy.
So I call MCI to open probably my two dozenth ticket of the last few months, with a sense of hopelessness and dread, which is quickly borne out. I don’t know where they get their people, but it’s got to be some sort of JDT training camp. Today’s fucknut writes the wrong circuit ID down, misspells my name and the company name, then puts me on hold for 20 minutes while trying to enter all that wrong information into the computer. When it doesn’t work, he gets back on line with me, gets the right information, and enters it right it. Jackass.
See, the real problem, and the reason I’m still dealing with this crap after all this time, is that they have one and only one way of “helping” customers. They can run a test on the line, from their end to our end. That’s it. If it doesn’t get here and back, they can sometimes find a problem, and even more rarely, fix it. But if, like us, you have an intermittent, short lived problem, you’re screwed. There is literally nothing they can do about it, because by the time a tech gets around to looking at it, it’s back up.
Plus, I’ve explained this exact problem to dozens of their techs, over and over and over again, and nothing ever gets fixed. I’m so sick of dealing with it I can’t even rant properly. Oh, great. They’re calling me back again. This should work. :rolleyes: I just explained the problem again, and I want to SCREAM! Get off your stupid lazy asses and just FIX THE DAMN THING ALREADY!!!
Thanks for listening. I feel somewhat better now. Incidentally, #sders, this is why I haven’t been around lately.
And before someone beats me to it, let me just add that yes, #5 is alive. Ha ha.